Service Technician

Lincoln Electric; Hamilton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading manufacturing company is seeking a highly technical Customer Experience support role specializing in PythonX Plasma Cutting equipment. The role involves providing global technical support, troubleshooting, and training customers. Candidates should have strong communication skills and 2-5 years of relevant experience in a manufacturing environment, as well as the ability to travel internationally up to 50%.

Qualifications

• 2-5 years of technical service or maintenance experience in a manufacturing environment.
• Strong organizational skills and ability to communicate effectively.
• Understanding of industrial environments, automation, mechanical and electrical systems.

Responsibilities

• Provide global technical support both via Call-Center and onsite.
• Commission and train customers during installation of PythonX machines.
• Troubleshoot complex issues involving mechanical and electrical systems.

Skills

Communication

Technical troubleshooting

Customer service

Tools

Microsoft Office

Computer Aided Design (CAD)

Job description

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Location: Hamilton
Employment Status: Hourly Full-Time
Function: Customer Experience

Job Responsibilities

Business Unit(s):
The PythonX team are responsible for providing automated robotic plasma cutting solutions, primarily for use in the structural steel market.

Our Service department is responsible for the providing technical support to direct end-user customers for service / maintenance contracts and warrantee related solutions, as well as, troubleshooting and problem solving with respect to customer issues.

The PythonX team are expected to deliver results while contributing to Lincoln Electric’s ongoing business activities and priorities, as well as, meeting internal and external customer requirements in a timely, discreet and ethical manner.

Major Responsibilities:

• Must be able to converse in the English language at a high level, both written and spoken. Additional languages (Spanish, French) an asset
• Global technical support, both via the Call-Center and onsite, for Lincoln Electric’s PythonX Plasma Cutting equipment
• Responsibilities include technical phone/email/Skype support during normal business hours and periodic overnight support via 24/7 phone system
• Onsite responsibilities include commissioning and training of customer during installation of the PythonX machine, mechanical and electrical trouble shooting, calibration and review of completed production units, and other services as required
• The person in this position must be highly technical, with an understanding of electrical, mechanical, pneumatic and robotic systems, and the ability to troubleshoot complex problems
• Must have strong communication skills; This position has contact with a variety of people and personalities at all levels, requiring the role to manage both up and down, as well as develop relationships with our Customers.
• Understands the Mission Critical nature of our customer base; promotes an exceptional service experience that ensures all customers treated in a professional and consistent manner and aligns priorities to ensure minimal downtime on machines.
• To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department, as well as other departments across the company.
• To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.
• To fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.
• To conduct any general duties, specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional manner

Job Requirements

Minimum Experience & Training Requirement:

• Excellent communication skills in English, both verbal and written. Aditional Langauges an asset.
• 2-5 years of technical service or maintenance experience in a manufacturing environment
• Understanding of industrial environments, automation, engineering and production processes, mechanical, electrical, and pneumatic systems
• Experience and/or knowledge of Plasma cutting or the steel fabrication industry also an asset
• Must have Valid Passport and ability to travel internationally up to 50%
• High level of integrity, confidentially, and accountability; Strong organizational skills
• Effective computer skills; Microsoft Office and Computer Aided Design (CAD) Software.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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