Service Technician

Wash LaundrySystems; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a qualified Service Technician to join their dynamic team. This role involves servicing and maintaining laundry and parking equipment, ensuring high service levels and quality excellence. The ideal candidate will have a technical background, excellent communication skills, and a valid driver's license. You will be part of a fast-paced environment where your contributions will directly impact customer satisfaction and operational success. If you are passionate about providing exceptional service and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Some post-secondary education in technical fields is preferred.
• Demonstrated technical, electrical, and mechanical skills are essential.

Responsibilities

• Respond to service calls and repair equipment to company standards.
• Maintain good rapport with clients and manage service calls effectively.

Skills

Technical aptitude

Electrical skills

Mechanical aptitude

Troubleshooting skills

Communication skills

Education

Post-secondary education in appliance technician or electrical courses

Tools

Basic tools

Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WEare the company for you. We invite you to bring your passion and experience to our team!

As a qualified Service Technician, you are responsible for service and maintenance of laundry and parking equipment within the Ottawa region; successfully sustaining service levels and quality excellence to our customers and clients.

What you will do:

• Respond to service calls as dispatched
• Repair equipment to company standard
• Respond to emergency calls as required
• Rotate weekend on call and after hour standby coverage
• Evaluate and advise of any upgrades required in laundry rooms
• Manage calls in territory to meet customer committed response times
• Manage and maintain Coinamatic assets and expenses i.e.: vehicle, phone/communication device, fax machine, parts, uniform etc…
• Develop and maintain a good rapport with Laundry Attendants, Owners, Environmental Managers, and other client personnel.
• Represent Coinamatic in a positive and professional manner

What we are looking for:

• Some post secondary education with a focus on appliances technician or electrical courses a plus
• Willing to train
• Valid Driver’s License and a good driving record
• Demonstrate technical, electrical, and mechanical aptitude with excellent diagnostic ability
• Demonstrate trouble shooting skills i.e.: plumbing, ventilation, electrical etc.
• Solid driving knowledge of the Ottawa region
• Team player who can work with all levels of the organization i.e. sales, administration
• Excellent communication skills, verbal and written
• Able to maintain excellent customer/client experience
• Requires own basic tools.
• Guaranteed 40 hours per week with flexibility in hours; overtime available when needed, however not required.