Service Technician

London Drugs; Calgary; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Team member discounts

In-house training and educationcourses

Employee family assistance program

Employee recognition program

Community involvement

Flexible schedules

Job summary

London Drugs is seeking a Service Technician in Calgary to help customers with technical questions, troubleshoot devices, and provide friendly, efficient service. The role emphasizes a strong knowledge of technology, a positive attitude, and meticulous attention to detail.

Candidates should be self-motivated and able to work well in a fast-paced retail setting, receiving extensive product training and benefiting from a supportive team environment.

Qualifications

• In-depth knowledge of technology with a strong willingness to learn.
• Positive attitude and ability to contribute to a upbeat work environment.
• Self-motivation with strong organizational skills and attention to detail.

Responsibilities

• Assist customers with tech support in-store and online inquiries.
• Troubleshoot hardware and software issues for repair or guidance.
• Maintain service records and assist with inventory control.

Skills

Technical knowledge

Self-motivation

Organizational skills

Attention to detail

Positive attitude

Tools

A+ Certification

Apple Certification (ACMT/ACiT)

Apple Service Metrics (PSP/CSAT/ACSE)

MacOS Operating Systems

Job description

Are you always up to date on the latest tech developments? Do you have a knack for translating technical language and concepts for people with varying technical abilities? This may be the career for you!

Service Technician

As one of Canada's fastest-growing and most successful retail chains, we recognize the power of teamwork and thus create an open work environment where the exchange of ideas is not only welcomed, but encouraged. Ever wondered what it would take to join our team? We are looking for someone with:

• An in-depth knowledge of technology with a strong aptitude and willingness to learn.
• A positive attitude, someone who enjoys contributing to an upbeat work environment and takes pride in their work.
• Self-motivation, strong organizational skills and an eye for detail.

The following certifications would be an asset, (but not mandatory):

• A+ Certification with the ability to work on PC computers
• Current and applicable Apple Certification (ACMT, ACiT), familiarity with Apple Service Metrics (PSP, CSAT, ACSE) and proven user experience in MacOs Operating Systems
• All applicants regardless of prior experience will be considered.

If you are technically savvy, embrace challenges and have a desire to achieve Company objectives, then we have the opportunity for you to excel!

WHY YOU WANT TO WORK HERE

• Flexible and varied schedules
• Competitive pay that rewards strong and consistent performance
• Access to extensive product training and development opportunities
• A high-energy and varied workplace that strives for and rewards excellence

A comprehensive benefits program including

• team member discounts on in-store purchases (we want you to share in our success)
• ongoing in-house training and education courses (lifelong learning)
• employee family assistance program (free confidential counseling)
• employee recognition program (tangible rewards for great work!)
• community involvement (giving back to our communities)

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce.

We are committed to building a company that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.