Service Team Member

Michaels; Saskatoon; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic team members to join their retail environment in Saskatoon. This role focuses on delivering exceptional customer service, assisting shoppers, and ensuring a smooth checkout experience. Candidates will engage customers in loyalty programs and assist with various store operations, including stocking and maintaining a well-merchandised store. If you thrive in a dynamic setting and enjoy working with people, this opportunity is perfect for you. Join a company that values diversity and offers a supportive workplace!

Qualifications

• Experience in retail and customer service preferred.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure a fast and friendly checkout experience.
• Participate in truck unloading and stocking processes.

Skills

Customer Service

Cash Handling

Retail Experience

Communication Skills

Team Collaboration

Job description

Store - SASKATOON, SK

Job Responsibilities

1. Deliver friendly customer service, assist customers in shopping, and help them find products.
2. Ensure a fast and friendly checkout experience, including cash handling to standards.
3. Engage customers in the Rewards program and Private Label Credit Cards, completing enrollments.
4. Educate customers about the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unloading, stocking, and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance, including return/go back process and store recovery to ensure a well-merchandised, in-stock store.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with laws and standards.
11. Interact respectfully with others, promote a positive image, and serve as a role model for team members.
12. Cross-train in Custom Framing selling and production.

Other Duties

Perform additional duties as assigned.

Preferred Knowledge, Skills, and Abilities

Experience: Retail and/or customer service experience preferred.

Physical Requirements

• Stand for long periods.
• Move throughout the store.
• Perform bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and using ladders or similar equipment to access high shelves.
• Assistive accommodations available upon request.

Note: Work may include outdoor activities, working nights, weekends, and early mornings. All applicants must meet legal requirements.

Additional Information

We support diversity and are an equal opportunity employer. For benefits details, visit MIKBenefits.com.