Service Supervisor I

Farm Boy Inc.; Kitchener; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

Dental care

10% in-store discount

On-the-job training

Internal promotions

Job summary

Farm Boy Inc. is hiring a Front-End Leader to help deliver a welcoming checkout experience and support the front-end team with service excellence and operational readiness.

You will supervise cash handling, balance tills, and coordinate daily tasks while ensuring food safety and health standards are met across shifts.

Qualifications

• Partial post-secondary education and at least 1 year in a similar role.
• Ability to work independently with strong attention to detail.
• Smart Serve certification (or willingness to obtain).
• Fluency in English; French language skills considered an asset.
• Capable of standing long hours and working in cooler/freezer/outdoor conditions.
• Strong cash handling and transaction accuracy.

Responsibilities

• Lead a welcoming and efficient checkout experience, supporting the front-end team.
• Coach and delegate tasks to front-end staff; ensure daily readiness.
• Balance cash, handle changes, overrides, returns, and refunds.
• Support closing procedures and end-of-day tasks.
• Ensure compliance with Health & Safety, Food Safety, HACCP, and equipment use.

Skills

Customer service

Leadership

Cash handling

Communication

Team collaboration

Attention to detail

Flexibility

English fluency

Education

Post-secondary education (partial)

Job description

If you're looking for more, you've come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that's what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You'll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on coaching, and a passion for customer service, you'll ensure every interaction reflects Farm Boy's commitment to the best fresh shopping experience. Here are some of the other ways you'll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy's commitment to the best fresh shopping experience.
• Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards.
• Supervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business.
• Support a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence.
• Assist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds.
• Support closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities.
• Assist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain).
• Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Partial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience).
• The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards.
• For locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete).
• Strong mathematical skills with a high degree of accuracy in cash handling and transaction processing.
• A collaborative leadership style supported by clear and effective organizational and communication skills.
• Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we're proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us…

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you're craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.