Service Supervisor I

Farm Boy Inc.; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% discount on in-store purchases

On-the-job training

Support for community programs

Job summary

Farm Boy Inc. in Ottawa, Ontario, is seeking a candidate who excels in customer service to lead their checkout experience. This role involves supervising the front-end team, ensuring operational readiness, and delivering exceptional service at all times.

The ideal candidate will have at least 1 year of experience in a similar role, a passion for engaging with customers, and strong leadership skills. A comprehensive benefits program and a 10% discount on in-store purchases are included.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Minimum of 1 year of experience in a similar role.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Lead a welcoming and efficient checkout experience.
• Supervise the front-end team and ensure operational readiness.
• Support customer service standards at checkout.

Skills

Customer service

Mathematical skills

Leadership

Communication skills

Attention to detail

Education

Partial completion of a post-secondary program

Job description

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different. You’ll help lead a welcoming and efficient checkout experience while supporting our front‑end team with service excellence and operational readiness. Through confident leadership, hands‑on coaching, and a passion for customer service, you’ll ensure every interaction reflects Farm Boy’s commitment to the best fresh shopping experience.

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards.
• Supervise the front‑end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business.
• Support a culture of trust and inclusion by providing hands‑on training and coaching focused on floor operations, service standards, and service excellence.
• Assist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds.
• Support closing procedures by delegating tasks and ensuring completion of end‑of‑day responsibilities.
• Assist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain).
• Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table. We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Partial completion of a post‑secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience).
• The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards.
• For locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete).
• Strong mathematical skills with a high degree of accuracy in cash handling and transaction processing.
• A collaborative leadership style supported by clear and effective organizational and communication skills.
• Thrive in a fast‑paced, hands‑on setting that involves multiple deadlines, extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in‑store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us… Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.