Service Specialist

Ripple Property Management; Calgary; On-site; CAD 65,000; Full time

Job summary

A leading property management firm in Calgary is seeking a Service Specialist to ensure properties are well-maintained and tenants receive excellent service. This role requires 5+ years of hands-on experience, strong problem-solving skills, and a solid understanding of residential building systems. Enjoy a supportive environment with growth potential and a competitive salary of $65,000 CAD annually. Flexible working hours and comprehensive benefits are also included.

Benefits

Extended Healthcare Plan

Paid Time Off Benefits

Flexible working hours

Qualifications

• 5+ years of experience in a hands-on role.
• Strong understanding of HVAC, plumbing, electrical systems.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Conduct property inspections and maintenance.
• Coordinate with vendors and contractors.
• Investigate complex field situations.

Skills

Problem-solving

Communication

Teamwork

Job description

Overview

Help great homes run smoothly. Grow with Calgary's highest-rated rental management team.

Location: Calgary, Alberta
Employment Type: Full-time, In-Person
Salary: $65,000 CAD annually + Benefits

About Ripple Property Management

At Ripple, we adopt a modern, technology-driven approach to managing residential rental properties, prioritizing the needs of both tenants and property owners. With our headquarters in Calgary and a rapidly expanding presence, we are a property management company achieving significant success, evidenced by our 4.7-star rating on Google from hundreds of reviews by tenants and owners—a rarity in the industry.

Our clients appreciate our quick communication, user-friendly systems, and approachable, pressure-free property showings. Whether you are renting for the first time or are an out-of-town property owner, we strive to make the experience straightforward, transparent, and respectful.

The Role

As we continue to expand, we are seeking a Service Specialist to play a vital role in our field operations team, assuring that our properties are impeccably maintained and our tenants receive outstanding service.

This role is perfect for a hands-on problem-solver who is just as comfortable performing routine inspections as they are coordinating with trades and guiding junior team members. As a Service Specialist, you'll be the reliable backbone of our field service operations, handling a variety of tasks dispatched to you. You're the kind of person who knows their way around a residential property—you can identify a furnace filter that needs changing, troubleshoot common household issues, and know when to call in a professional. You'll act as a point of escalation in the field, investigating unusual situations and ensuring our standards for quality and service are met.

What You'll Do

• Field Operations & Inspections: Conduct detailed move-in and move-out inspections, routine property checks, and follow-ups to ensure our homes are in top condition
• Basic Maintenance & Troubleshooting: Handle minor maintenance tasks and be the first line of defense for service requests, identifying issues and determining the next steps
• Vendor & Contractor Coordination: Meet with and follow up on the work of contractors and tradespeople to ensure jobs are completed to our standards
• Problem Investigation: Investigate and report on unique or complex field situations, providing clear information for the office team to act on
• Team Support & Training: Assist in training and mentoring new Field Agents on basic inspection procedures and company standards
• System & Process Adherence: Use our company software to receive dispatches, log activities, and communicate updates from the field

Who You Are

You're a practical and resourceful individual with a strong sense of responsibility. You take pride in a job well done and have a knack for figuring things out. You are a clear communicator and can comfortably interact with tenants, contractors, and team members.

Why Join Ripple?

• You'll be trusted and supported - You're not just a number here. You'll have real ownership over your responsibilities, and your ideas for making things better will be heard
• You'll be joining a top-rated team - With a 4.7-star rating on Google, we're known for treating people well and communicating quickly. We take pride in delivering what we promise
• You'll grow with us - As we expand, there's an opportunity to grow into a more senior role within our operations team
• You'll work in a fast, tech-forward environment - No clunky processes or outdated systems here. We love finding better, smarter ways to get things done

Requirements

We\'d love to meet you if you have:

• 5+ years of experience in a hands-on role such as a building or apartment superintendent, a field service technician, or a tradesperson with experience leading small teams
• A solid understanding of residential building systems (e.g., HVAC, plumbing, electrical) to identify common problems
• Experience in operations management or a similar field is a strong asset
• Proven ability to work independently and manage your time effectively in a fast-paced environment
• Strong problem-solving skills and the ability to remain calm and professional in various situations
• A valid Alberta driver\'s license and access to a reliable vehicle are required for travel to properties within Calgary
• A team-first attitude and a willingness to pitch in wherever needed

Benefits

• Base salary: $65,000 CAD/year
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Paid Time Off Benefits
• Mileage reimbursement for work-related travel
• Paid vacation and personal time off
• Cell phone allowance or company plan
• Professional development opportunities
• Flexible working hours