Service Representative (Warranty), serviceQ

Qualico Canada; Edmonton; On-site; CAD 38,000 - 48,000; Full time

Job summary

Glass Doctor Edmonton is seeking a reliable Office Administrator to join our busy team. You will handle calls, emails, and walk-in inquiries, and coordinate quotes and service visits.

A minimum high school diploma and prior admin or customer service experience are preferred; experience in construction or trades is an asset. This full-time role includes general office duties and maintaining clean facilities.

Qualifications

• Minimum high school diploma required.
• Previous administrative or customer service experience preferred.
• Experience in construction, trades, or service industries is a plus.

Responsibilities

• Answer incoming calls and assist customers professionally.
• Respond to emails in a timely and organized manner.
• Assist walk-in customers with inquiries and service requests.
• Schedule quotes, service calls, and installations.
• Prepare and follow up on quotes and work orders.
• Process orders, invoices, and payments.
• Coordinate with technicians, suppliers, and clients.
• Maintain accurate scheduling and job records.
• Provide general office support and keep areas tidy.

Skills

Strong customer service

Multitasking

Clear communication

Problem solving

Organizational skills

Team player

Fast-paced environment

Education

High school diploma

Tools

Microsoft Office

Email clients

Job description

About Us

Glass Doctor has been serving customers since 1962, with locations across Canada and the United States. Our Edmonton team specializes in residential, commercial, and emergency glass services.

Our office is fast-paced, team-oriented, and plays a key role in delivering a high level of service to our customers every day.

About the Role

We are looking for a reliable, organized, and customer-focused individual to join our team as an Office Administrator. This role is ideal for someone who enjoys helping people, can think on their feet, and is comfortable managing multiple tasks in a busy environment.

Key Responsibilities

• Answer incoming calls and assist customers in a professional and friendly manner
• Respond to emails in a timely and organized manner
• Assist walk-in customers with inquiries and service requests
• Schedule quotes, service calls, and installations
• Prepare and follow up on quotes and work orders
• Process orders, invoices, and payments
• Coordinate with technicians, suppliers, and clients
• Maintain accurate records in scheduling and job management systems
• Provide general office support, including filing, organization,
• Assist in maintaining cleanliness of the office, lunchroom, and washroom areas

What We're Looking For

• Strong customer service skills and a positive attitude
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and sound judgment
• Clear and professional communication (written and verbal)
• Reliable and able to follow through on tasks independently
• Comfortable learning new systems and processes

Qualifications

• Minimum high school diploma
• Previous administrative or customer service experience preferred
• Experience in construction, trades, or service industries is an asset
• Proficient with computers, email, and basic office software

Additional Information

• Full-time, permanent position (5 days per week)
• Occasional weekend work may be required