Service Representative (SaskTel Stores- Incented Sales Rep)

SaskTel; Weyburn; On-site; CAD 29,000 - 36,000; Part time

Job summary

SaskTel in Weyburn, SK is seeking a Service Representative for our stores. This perm-part-time role focuses on delivering an exceptional customer experience, promoting SaskTel products, and meeting sales targets in a competitive retail environment.

You will assess customer needs, explain plans, handle device setup, process payments, and contribute to stock, displays and campaigns. The successful candidate will have strong communication, a minimum of two years sales experience, and the ability to

Qualifications

• Two years experience in a sales role.
• Excellent communication and interpersonal skills.
• Working knowledge of SaskTel’s products and services.
• Analytical, problem-solving, and decision-making abilities.
• Ability to multi-task.
• Keyboarding skills 20 WPM.
• Completion of prescribed training courses.

Responsibilities

• Promote the sale of products and services to meet sales targets.
• Identify customer needs and offer appropriate solutions.
• Handle device setup, review contracts, and educate customers about services.
• Maintain knowledge of SaskTel products, pricing, and options.
• Resolve customer inquiries and complaints promptly and professionally.
• Reconcile daily sales and bank deposits; assist with inventory and displays.

Skills

Sales experience

Communication

Customer service

Persuasion

Multi-tasking

PC literacy

Job description

At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Service Representative (SaskTel Stores- Incented Sales Rep)

Location: Weyburn, SK

Number of Positions: 1

Salary: $27.97/hour (Base salary plus an opportunity to earn a yearly incentive commission of up to $6,944)

Type of Position: Perm Part Time

Closing Date: 10/16/2026

Job Summary

Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers’ best interests. Determines customers’ needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer’s experience is positive.

TYPICAL DUTIES & RESPONSIBILITES

• Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.
• Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
• Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
• Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.
• Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
• Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
• Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
• Participates in sales campaigns and retention activities on an initiated and/or demand basis.
• Maintains related reports.
• Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
• Monitors/administers stock inventory for products available through the retail outlet.
• Assists other internal departments as required.

Qualifications

• Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
• Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
• Working knowledge of SaskTel’s products and services.
• Analytical, problem-solving, and decision-making abilities.
• Working knowledge of personal computers and various software applications.
• Ability to multi-task.
• Ability to plan and organize in a self-directed and public environment.
• Ability to work under continual pressure, and adapt to a constantly changing work environment.
• Keyboarding skills 20 WPM.
• Successful completion of prescribed training courses.

SPECIFICATIONS

• Customer contact is primarily face to face and occasionally over the phone.
• Occasional overtime may be requetsed.
• Work shifts as per the Collective Agreement.
• Neat appearance and appropriate busines attire is mandatory.
• Occasional travel may be requested.
• Complies with all safety, health and environmental policies, programs, and standards at all times.

PHYSICAL DEMANDS

• Light to medium effort.
• Occasional heavy effort.

ENVIRONMENTAL CONDITIONS

• Works inside.

CULTURE AND VALUES

Upholds foundational values of honesty, integrity and respect.

Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at [e-mail].