Service Representative

GetHired, Inc.; Fort St. John; On-site; CAD 55,000 - 75,000; Full time

Job summary

Ketek is seeking a Service Representative to support client retention through hands-on customer service, field and shop duties, and strict safety adherence. You will install, troubleshoot and maintain Ketek equipment, operate various tools, and complete site paperwork while following dispatch directions and safety protocols.

The role requires the ability to work both independently and as part of a team, handle changing schedules, and participate in safety training regularly.

Qualifications

• Minimum 3 years oilfield and/or construction experience.
• Valid Class 5 Driver's Licence with clean driver’s abstract.
• Fluent in the English language (reading, written, spoken).
• High School diploma or GED.
• Able to demonstrate good hand/eye coordination and manual dexterity.
• Familiar and comfortable with various saws, grinders and other hand tools.
• Able to operate required equipment in a safe and responsible manner.
• Ability to handle changing schedules and priorities, with high level prioritization skills.
• Strong work ethic and organizational planning skills with attention to detail.
• Ability to work independently or as part of a team.
• Effective verbal and listening communication skills.

Responsibilities

• Establish and promote excellent relationships through clear and accurate communication.
• Take instruction from Dispatch and/or act to ensure tasks are completed in a safe manner; install, troubleshoot, maintain, demobilize Ketek equipment for the benefit of the Client.
• Use, clean, and maintain the different tools required at the worksite.
• When not in the field, work in the shop and complete duties under the direction of a Shop Foreman; follow instruction from Dispatch.
• Take responsibility for all related site functions.
• Perform routine onsite housekeeping duties.
• Operate vehicles in a safe manner.
• Fill required paperwork.
• Ability to successfully complete safety training as required on an ongoing basis.
• Observe all safety procedures and use proper Personal Protective Equipment.
• Perform other related duties as required.

Skills

Oilfield experience

Driver's license

English fluency

Hand-eye coordination

Safety awareness

Independence

Teamwork

Education

High School diploma or GED

Tools

Saw & grinders

Job description

POSITION BACKGROUND:

TheService Representative is integral to Ketek’s operations and is essential inassuring Client retention through the provision of hands-on customer service.The career growth of a Service Representative is dependent upon personalinterest, inclinations, and abilities.

CORE DUTIES:

• Establishand promote excellent relationships through clear and accurate communication;
• Takeinstruction from Dispatch and/or act to ensure tasks are completed in a safemanner;Install,troubleshoot, maintain, demobilize Ketek equipment for the benefit of theClient;
• Using,cleaning, and maintaining the different tools required at the worksite;
• Whennot in the field, will work in the shop and complete duties as required, underthe direction of a Shop Foreman; and Follow instruction from Dispatch;
• Takeresponsibility for all related site functions;
• Performroutine onsite housekeeping duties;
• Operatevehicles in a safe manner;
• Fillrequired paperwork;
• Abilityto successfully complete safety training as required on an ongoing basis;
• Observeall safety procedures and use proper Personal Protective Equipment; and
• Performother related duties as required.
• Represent Ketek in a light that is commensurate with the values ofManagement and the Corporate Mission Statement.

Duties,responsibilities and activities may change or new ones may be assigned at anytime with or without notice.

QUALIFICATIONS AND SKILLS:

• Required
• Minimum 3 years oilfield and/or construction experience
• Valid Class 5 Driver's Licence with clean driver's abstract
• Fluent in the English language (reading, written, spoken)
• High School diploma or GED
• Able to demonstrate good hand/eye coordination and manual dexterity
• Familiar and comfortable with various saws, grinders and other hand tools
• Able to operate required equipment in a safe and responsible manner
• Ability to handle changing schedules and priorities, with high level prioritization skills Strong work ethic and organizational planning skills with attention to detail
• Ability to work independently or as part of a team
• Effective verbal and listening communication skills

This position is defined asSafety Sensitive: Drug,Alcohol, Back and Audio tests are required prior to commencing employment.

WORKING CONDITIONS:

Physical Demands

Regularlyrequired to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use ofhands/fingers to operate tools, machinery and materials

Moderateto heavy lifting (up to 50lbs) may be required

Useof mechanical aids: overhead crane, forklift, pallet jack, and dolly may berequired

Regularexposure to loud noises and metal particulates - hearing and respiratoryprotection is provided when needed

Potentialexposure to acetylene gas, fumes, oil, and paint residue

Exposureto sharp edges, pinch points, trip and slip hazards, and blind spots

May be required to work in high, precariousplaces that are near moving parts and/or electrical works or in confined spaces

Work Environment

Field environment (85%) and shop environment(15%)

Requiredto work weekends and outside of regular office hours

Requiredto work outside in all different weather conditions including extreme cold andheat