Service & Repairs Coordinator

RCL - Reitmans Canada Ltd/Ltée; Montreal; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading Canadian retail company is seeking a proactive Service & Repairs Coordinator to manage the service and repair process across stores. This role involves handling requests, responding to emergencies, and supporting store teams. The ideal candidate will have a college diploma, relevant experience, and strong communication skills. Enjoy a hybrid work environment with comprehensive benefits and growth opportunities.

Benefits

Hybrid work environment

Comprehensive benefits program

Paid leave

50% off regular-priced items

Referral rewards

Annual bonuses

Tuition reimbursement

Qualifications

• 3+ years of relevant experience.
• Ability to read architectural plans.

Responsibilities

• Lead end-to-end service and repair process across stores.
• Respond to urgent issues to ensure store safety.
• Negotiate rates with service providers.

Skills

Bilingualism

Communication

Problem Solving

Education

College diploma

Tools

AutoCAD Viewer

Microsoft Office

Job description

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Who we are:

Company Description

Who we are: At RCL - Reitmans Canada Limited, every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create memorable customer experiences, backed by a strong brand portfolio and powered by the most passionate people in the industry.

RCL has been a proudly Canadian company since our founding in Montréal, Quebec almost 100 years ago. Our product design teams, home office, and stores are all based in Canada.

Job Description:

Role

We are looking for a self-motivated, proactive, and well-organized Service & Repairs Coordinator to lead the end-to-end service and repair (S&R) process across our stores and banners throughout Canada. The role includes:

• Request Management: Receive, assess, prioritize, and delegate S&R requests via email and phone.
• Emergency Response & Safety: Respond promptly to urgent issues (e.g., flooding, power outages) to ensure store safety and business continuity.
• Partner Relations: Negotiate rates and coordinate with service providers and general contractors as well as our emergency services third party.
• Operational Support: Support store teams through emergency procedures and small projects.
• Store Closures: Oversee certain elements such as debranding of stores, and ensuring safe turnover of premises.
• Crisis Assistance: Guide store staff through procedures to address emergencies and minor issues.

Qualifications

What Sets You Apart:

Education And Experience

• College diploma or relevant experience.
• +3 years of relevant experience.
• Ability to read architectural plans and proficiency with AutoCAD Viewer is required.
• Ability to utilize AutoCAD basics is an asset.
• Strong knowledge of Microsoft Office suite is required.

Competencies

• Excellent ability to manage multiple priorities in a fast-paced environment.
• Clear and effective communicator in both routine and negotiation settings.
• Sound judgment, practical mindset, and problem-solving skills.
• Strong autonomy, attention to detail, and a collaborative spirit.
• Bilingualism (French and English), both spoken and written.

Additional Information

What Sets Us Apart:

• Ultimate flexibility: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.
• Well-being first: Access a comprehensive benefits program designed to take care of you.
• Flexible time off: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones.
• Exclusive discounts: Enjoy 50% off regular-priced items from PENN. (Penningtons), Reitmans, and RW&CO;.
• Referral rewards: Refer your professional network and earn a bonus for helping us grow our talented team (Certain conditions apply).
• Growth opportunities: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals.

Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.

Did you know that RCL - Reitmans Canada Limited operates hundreds of stores across Canada and boasts three iconic fashion banners? Join one of Canada’s leading retail brands with a rich history of success, where you’ll have the opportunity to make your mark and have your voice heard. At RCL, there are many ways to build and advance your career!

#ReadytoRCL

RCL is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace for all. We believe that our future success relies on the perspectives and contributions of all our employees—their diverse backgrounds, skills, and experiences strengthen our business. If you are selected for an interview, please let us know if you require any accommodations to ensure a fair and equitable recruitment and selection process. All accommodation information will be kept confidential and used solely to support accessibility for candidates.

We thank all applicants. Only selected candidates will be contacted.