Product Advisor - Toyota Northshore

The Jim Pattison Auto Group; North Vancouver; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Commission & bonus

Comprehensive benefits

Career growth

Training provided

Vendor promotions

Recognition program

Job summary

Jim Pattison Toyota Northshore is seeking a dynamic Product Advisor to join our sales team. You will welcome customers, present vehicle options, conduct test drives, and help structure deals with management.

This full-time role emphasizes customer satisfaction,CRM-driven follow-up, and ongoing product knowledge on OEM features and trends. Comprehensive training and a supportive team environment are provided at our North Vancouver dealership.

Qualifications

• Customer-focused mindset with the ability to build rapport and trust.
• Excellent communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced sales environment.

Responsibilities

• Welcome and assist customers in store and via phone/online inquiries.
• Build rapport to understand needs and recommend vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing and financing options and help structure deals.
• Maintain accurate follow-up using CRM to manage leads.
• Coordinate vehicle deliveries and ensure smooth handover.

Skills

Customer focus

Strong communication

Team player

Education

High school diploma

Tools

CRM software

Job description

Introduction

Jim Pattison Toyota Northshore is seeking an energetic, driven, tech savvy, and personable individual to join our sales team as a Product Advisor. If you strive to achieve excellence in customer satisfaction and relationship building, this opportunity is for you! Whether you are experienced in automotive sales or looking to start a new career, this is an exciting opportunity to join a premium brand and build a successful future in the automotive industry. We are open to training motivated individuals who bring strong work ethic, energy, and a passion for customer service.

Schedule: This is a full-time, permanent role of 40 hours per week.

Pay Range: Variable commission structure.

This role reports to the Sales Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A day in the Life

• Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries.
• Build rapport with customers to understand their needs and recommend suitable vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing, financing options, and assist in structuring deals in collaboration with management.
• Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships.
• Coordinate vehicle deliveries and ensure a seamless handover experience.
• Continuously develop product knowledge and stay up to date on OEM features, technology, and market trends.
• Contribute to team success by maintaining a positive attitude and strong work ethic.
• Success in this role comes from consistent effort, strong follow up habits, and the ability to build trust with customers.

What We're Looking For

• High school diploma or equivalent required.
• Eligible to obtain a VSA license.
• Must be available all days of the week, including evenings and weekends. Shifts will average 40 hours per week.
• Strong work ethic with a high level of energy and motivation to succeed.
• Excellent communication and interpersonal skills.
• Customer focused mindset with the ability to build rapport and trust.
• Highly organized with the ability to multi task and follow up consistently.
• Positive attitude and willingness to learn in a fast paced sales environment.
• Previous sales or customer service experience is a strong asset, but not required.

What We Offer

• Competitive compensation plan with commission and bonus opportunities.
• We have premium products with highly effective prices at our high-volume location.
• Career growth opportunities within a large and well-established automotive group.
• Manufacturer and in-house training are provided.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package.
• Amazing colleagues, great working environment, and a team building culture!

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].