Service Operations Manager, Marine & Ports

ABB Schweiz AG; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in the marine service industry is seeking a Service Operations Manager for their Marine & Ports unit in Montreal. The ideal candidate will manage operational aspects, lead service projects, and ensure customer satisfaction. With a focus on technical expertise and communication skills in English and French, this role is pivotal for driving service growth and maintaining quality standards. Join a dynamic team committed to sustainable solutions and continuous learning.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• 10 years' marine industry experience required.
• High technical expertise in Marine service industry, preferably marine drives.

Responsibilities

• Manage all operational aspects of the marine and ports service unit.
• Lead execution of small to medium-sized service projects.
• Build sustainable customer relationships to foster growth.

Skills

Communication

Customer-focused attitude

Self-driven

Detail-oriented

Education

Bachelor's degree

Tools

ABB’s internal tools

Job description

Service Operations Manager, Marine & Ports

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Americas Service Sales Manager

Your role and responsibilities

This position is ideally suited for a self-driven operational manager with a strong technical focus. The successful candidate will take ownership of all operational aspects within the Marine and Ports Service unit. Reporting to the Service Manager, Marine, you will be a critical pillar in our small and dynamic team.

Responsibilities

1. Manage all operational aspects of the marine and ports service unit, starting with the hand-over from sales until successful project completion.
2. Lead the execution of small to medium-sized service projects, ensuring all activities comply with ABB policies, contractual agreements, quality standards, health, safety & environment requirements, financial targets, and schedule commitments.
3. Monitor and control project financials, oversee invoicing, identify and manage project risks, and pursue all opportunities.
4. Ensure profitable growth and service productivity through the day-to-day execution of sales orders, maintaining quality and customer satisfaction.
5. Manage a team of field service engineers and project managers, ensuring proper organization, staffing, and direction.
6. Enforce a safety and integrity culture within the Service organization.
7. Build sustainable customer relationships to foster growth, satisfaction, and retention, collaborating with Sales.
8. Support Sales during business development, tender preparation, and customer meetings to drive service growth.
9. Occasionally support as Field Service Engineering Representative, executing maintenance, troubleshooting, and operational problem resolution.

Qualifications

• Excellent communication skills in English and French (French required, English preferred for communication outside Quebec).
• Availability to travel >20% of the time.
• Bachelor's degree and 10 years' marine industry experience.
• High technical expertise in Marine service industry, preferably marine drives, automation systems, AC and DC power systems.
• Customer-focused attitude.
• Ability to self-learn and operate autonomously.
• Proficiency with ABB’s internal tools.
• Ability to thrive in a small, fast-paced, flat organizational structure.
• Self-driven, resourceful, and proactive in seeking information.
• Committed to continuous learning and professional development.
• Detail-oriented in work execution.
• Adherence to ABB procedures and use of applicable tools during proposal processes.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. To learn more about ABB, visit our website www.abb.com. Recognized as one of Canada's Best Employers by Forbes for nine consecutive years, ABB is committed to providing a caring, inclusive workplace where everyone feels valued and respected. We support employment equity and provide reasonable accommodations for applicants with disabilities. Our Military Reservist Policy offers flexibility for Reserve Force members to participate in training and activities while maintaining job security and benefits.