Service Operations Manager, Marine & Ports

-; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Service Operations Manager for their Marine & Ports unit in Montreal. The ideal candidate will manage operations, lead projects, and maintain customer relationships. This role requires strong technical knowledge and excellent communication skills in both English and French.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• 10 years' marine industry experience.
• High level of technical know-how in Marine service industry.

Responsibilities

• Manage all operational aspects of the marine and ports service unit.
• Lead execution of small to medium-size service projects.
• Build sustainable customer relationships.

Skills

Communication

Customer Focused

Self-driven

Detail-oriented

Education

Bachelor's degree

Job description

Service Operations Manager, Marine & Ports

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Americas Service Sales Manager

Your role and responsibilities

This position is ideally suited for a self-driven operational manager with a strong technical focus. The successful candidate will take ownership of all operational aspects within the Marine and Ports Service unit. Reporting to the Service Manager, Marine, you will be a critical pillar in our small and dynamic team.

1. Manage all operational aspects of the marine and ports service unit; starting with the hand-over from sales until successful completion of the project.
2. Lead the execution of small to medium-size service projects and ensure that all related activities are performed in accordance with ABB policy, contractual agreements, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments.
3. Monitor and control project financials, oversee project invoicing status, identify, and manage project risks, and ensure that all opportunities are identified and pursued.
4. Run the day-to-day Service execution of sales orders to ensure profitable growth and improvement of Service productivity. Ensure consistency in quality and customer satisfaction.
5. Manage a team of dedicated field service engineers and project managers. Ensure that the area of responsibility is properly organized, staffed, and directed.
6. Enforce a Service safety and integrity culture throughout the Service organization.
7. Build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales.
8. Support Sales resources in business development phase, tender preparation, and customer meetings. Drive Service growth.
9. Occasionally support as FSE (Field Service Engineering) Representative executing maintenance activities, troubleshooting, and resolving the customers' operational problems and optimizing the performance of their equipment.

Qualifications for the role

• Excellent oral and written communication skills in English and French. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Available to travel >20% time.
• Bachelor's degree and 10 years' marine industry experience.
• High level of technical know-how in Marine service industry, preferably marine drives and automation systems, AC and DC power systems.
• Customer Focused
• Ability to self-learn and operate autonomously.
• Manage ABB's internal tools.
• Thrives in a small, fast-paced team with flat organizational structure.
• Self-driven and able to work independently with minimal oversight.
• Resourceful and proactively seek out information needed to complete tasks and activities.
• Committed to continuous learning/professional development and keen to undertake new and challenging projects.
• Detail-oriented in work.
• Works in accordance with ABB procedures using applicable tools during the proposal process.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included, and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.