Service Manager: Lead Tech Team & Customer Experience

David Aplin Recruiting; Manitoba; On-site; CAD 70,000 - 90,000; Full time

Job summary

A recruiting firm in Canada is seeking an experienced Service Manager to lead their service team in Winnipeg. This role involves enhancing the customer experience, managing a team of technicians, and ensuring operational performance. Ideal candidates should possess strong leadership skills, a customer-focused mindset, and relevant industry experience. A high school diploma is required, along with prior service or sales experience. This position offers a chance to contribute positively within a supportive team environment.

Qualifications

• Proven ability to lead and develop teams.
• Sales/service experience in the relevant industry is required.
• Experience in service operations or equipment repair preferred.

Responsibilities

• Manage and elevate customer experience and service delivery.
• Lead a team of technicians and support staff.
• Implement the service department’s vision and strategy.
• Develop and manage department budgets.
• Establish training plans for the department.

Skills

Customer focus

Strong communication skills

Problem-solving

Education

High School diploma

Post-secondary technical training or relevant mechanical/service experience

Job description

A recruiting firm in Canada is seeking an experienced Service Manager to lead their service team in Winnipeg. This role involves enhancing the customer experience, managing a team of technicians, and ensuring operational performance. Ideal candidates should possess strong leadership skills, a customer-focused mindset, and relevant industry experience. A high school diploma is required, along with prior service or sales experience. This position offers a chance to contribute positively within a supportive team environment.