Service Manager - Automotive

Velocity Truck Centres Canada; Surrey; On-site; CAD 110,000 - 130,000; Full time

Job summary

A leading truck services company is seeking a skilled Service Manager who will lead a team to success in Surrey, BC. This full-time permanent role involves managing daily operations, developing budgets, and maintaining strong client relationships. The ideal candidate has extensive experience in the trucking industry, exceptional leadership skills, and a commitment to outstanding customer service.

Benefits

Attractive Compensation

Generous accrued vacation time

Employer RRSP matching

Company paid extended health coverage

Qualifications

• Minimum 8 years of experience in the dealership/trucking industry.
• Minimum 3 years leading diverse teams.
• Strong communication and analytical skills.

Responsibilities

• Oversees daily operations of the service department.
• Leads and mentors a high-performing team.
• Develops and implements departmental budget.

Skills

Leadership

Communication

Analytical skills

Customer service

Education

Journeyperson Commercial Transport or Heavy-Duty technician

Training in Business Management or related field

Tools

Microsoft Office Suite

Job description

Lead the charge in keeping the wheels turning - we're looking for a driven Service Manager to steer our team to success!

Position: Service Manager

Type: Fulltime Permanent

Location: Surrey, BC

Compensation: From $110,000/year (D.O.E.) plus bonuses

What We Offer

• Attractive Compensation: From $110,000 / year. PLUS Excellent bonus plan
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching. Bonus plan.
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.
  
  

Position Overview

The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers.

Duties And Responsibilities

Leadership & Team Management

• Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
• Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
• Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
• Partners with the location and Human Resources in the recruitment and selection of talent.
• Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintains technician file for apprenticeship documentation and other payroll matters.
• Manages all payroll documentation.
• Builds genuine employee passion for all brands and champions elite customer service.
• Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
• Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Proactively manages departmental budget, including:
• Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls
• Regularly monitor actual performance to plan
• Reviewing daily budget and department performance reports
• Studying trends to determine how to increase profitability of department.
• Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.
  

Sales and Marketing

• Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives.
• Contacts vendor representatives for assistance when the need arises Customer Experience
• Constant focus on developing, maintaining, and improving customer relations.
• Actively bids on new tenders.
• Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews.
• Visits customers on a regular basis.
  
  

Required Qualifications

• Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
• Minimum 3 years demonstrated experience in successfully leading diverse teams.
• Strong verbal and written communication skills.
• Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
• Possesses a strong understanding of business principles, and sound business judgement.
• Detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
• Proficient with Microsoft Office Suite.
• Experience working in a customer service focused, high-volume, fast-paced environment.
  
  

Asset Qualifications

• Journeyperson Commercial Transport, Heavy-Duty technician, HD Mechanic or Diesel Mechanic.
• Experience working in a unionized environment.
• Training in Business Management or a related field.
  
  

Who We Are

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 16 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres is an equal opportunity employer.

#HP01

Salary: $110000 per year

Job Posted by ApplicantPro