Service Manager

T&T Power Group; Wellesley; On-site; CAD 90,000 - 130,000; Full time

Job summary

T&T Power Group is seeking a GTA Service Manager to lead our field service operations and ensure top-tier customer satisfaction. The role will oversee technicians, parts coordination, and the end-to-end service process in a fast-paced environment.

Candidates should demonstrate strong ERP and MS Office skills, reliability, and the ability to manage a department’s P&L while maintaining safety and quality in every job. The position is based in the GTA area with on-site responsibilities.

Qualifications

• ERP experience is a plus for coordinating service operations.
• Proficiency with Microsoft Office Suite for reporting and planning.
• Strong computer aptitude to learn new software quickly.
• Clear written and verbal communication in English.

Responsibilities

• Model safe, efficient work behaviours and uphold Health & Safety policies.
• Oversee technicians, parts, deficiencies, and customer communications.
• Take full responsibility for departmental P&L.
• Provide exceptional customer service as the primary contact for field service.
• Develop quotes and prepare invoices for internal and external customers.
• Monitor WIP and drive continuous improvement in field operations.

Skills

ERP experience

Microsoft Office

Strong computer aptitude

Team player

English communication

Job description

T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things through to the end. We are seeking a qualified individual to fill the opening of the GTA Service Manager position.

About T&T

In 1980, T&T Diesel Power was formed with a focus on standby and emergency generators. Over the next forty years, we established ourselves as the standard in building and servicing power generation equipment. Today we offer solutions that range from small standby power generators for residences to multi-megawatt combined heat and power solutions for health care and industry. We operate nationally through established offices in Vancouver, Prince George, Edmonton, Calgary, Saskatoon, Toronto, Wellesley, Montreal, & Moncton. We are a company built on unique core values resulting in many awards, including being named the Siemens Gas Engines Distributor of the Year, Danfoss Global Partner of the Year and Canada Best Managed Companies.

Your key responsibilities will be:

• Model the way for safe, environmentally sound and healthy work behaviours in support of T&T Power groups Health and Safety Policies, Programs and initiatives.
• Ensure all employees comply with established customer safety rules
• Generally, work with team members to ensure efficient and effective coordination of technicians, parts and deficiencies and customer communications
• Take full responsibility for departmental P&L
• Provide excellent customer service as key contact for field service requirements and work orders to maximize the productivity of field service operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high-level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
• Provide directions on financial implications of work orders, including customer pay, warranties, claims, policies and return visits
• Create quotes and review, and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions
• Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Manage maintenance on the fleet of field service trucks
• Manage employees at off-site locations
• Work with a sense of urgency and foster team efforts to encourage growth
• Monitoring and improving service KPIs and reporting results to senior leadership

Requirements:

We cannot stress enough that strong computer aptitude with the ability to quickly learn new software programs and procedures is a critical and non-negotiable skill required for this job - ERP experience an asset

• Comfort in a fast-paced and constantly changing working environment
• Ability to produce consistent quality of work under pressure

Relevant Technical Background is Required:

Demonstrated experience or understanding within a technically-focused industry such as Automotive, Mechanical, Electrical, or Power Generation (Engines/Generators/Parts).

• Experience with Microsoft Office Suite
• Ability to identify and solve problems through meticulous planning and careful execution with little to no oversight or direction
• team player with excellent written/verbal communication skills (English)

Strong consideration will be given to individuals with experience in any/all of the following areas:

• Health and safety
• Post-secondary education or equivalent work experience is an asset
• A competitive wage & benefit package will be offered based on candidate experience and capabilities. We’d like to thank all who apply, however, only relevant candidates will be chosen for an interview.

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

T&T Power Group is an Equal Opportunity Employer who values workplace diversity and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Vacancy Status: This posting is for an active opening to support our team's ongoing growth.

AI Disclosure: No artificial intelligence is used in the screening or selection process for this position.