Service Manager

Fire Safety and Protection; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Extended Health Care

Dental

Vision

Company Vehicle & Fuel Card

Job summary

Fire Safety and Protection (FSP) is seeking a seasoned Service Manager to lead installation, service, and inspection of fire alarm, security, and sprinkler systems. The role emphasizes safety, customer satisfaction, and code compliance across projects.

The ideal candidate has supervisory experience in technical environments, strong leadership and communication skills, and a customer-focused mindset to drive performance and continuous improvement.

Qualifications

• CFAA License required and experience with fire alarm and life safety systems.
• Supervisory or management experience in a technical environment.
• Strong communication, leadership, and organizational skills.
• Customer-focused mindset with a positive attitude and work ethic.

Responsibilities

• Oversee testing, inspection, verification, servicing, and repair of fire alarm and life safety systems.
• Ensure all service work complies with local and national fire, life safety, and security codes.
• Review work orders, building plans, specifications, and installation manuals.
• Conduct site inspections to verify workmanship, system performance, and compliance.
• Provide technical guidance for troubleshooting, repairs, and system modifications.

Skills

Leadership

Communication

Organizational Skills

Customer-focused

Team supervision

Education

CFAA License

Tools

Fire alarm systems

Life safety systems

Monitoring systems

Emergency lighting systems

Security systems

Job description

Embark on a rewarding career with Fire Safety and Protection (FSP)! FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Job Description

We are seeking a highly skilled and experienced Service Manager with a strong background in the installation, service, and inspection of fire alarm, security, and sprinkler systems (a plus). The ideal candidate will be responsible for overseeing the service operations, ensuring the highest standards of safety and customer satisfaction. The Service Manager is responsible for overseeing service operations for fire alarm, security, and life safety systems. This role ensures all service activities are performed in compliance with applicable codes and standards, manages service personnel, supports customer needs, and drives continuous improvement. Experience with sprinkler systems is considered an asset.

Responsibilities

Service Operations, Compliance & Technical Oversight

• Oversee testing, inspection, verification, servicing, and repair of fire alarm and life safety systems.
• Ensure all service work complies with local and national fire, life safety, and security codes.
• Review work orders, building plans, specifications, and installation manuals.
• Conduct site inspections to verify workmanship, system performance, and compliance.
• Provide technical guidance for troubleshooting, repairs, and system modifications.

Team Leadership & Scheduling

• Lead, supervise, train, and evaluate service technicians.
• Assign workloads, schedule service calls, and monitor productivity.
• Identify training needs and support certification and skills development.
• Enforce company safety policies and procedures.

Customer & Stakeholder Support

• Serve as an escalation point for customer service and technical issues.
• Ensure customer concerns are addressed promptly and professionally.
• Support system demonstrations and customer training as required.

Documentation, Reporting & Process Improvement

• Maintain accurate service records, including inspections, deficiencies, repairs, and follow-up actions.
• Prepare service and compliance reports as required.
• Support internal audits and regulatory inspections.
• Identify inefficiencies and recommend improvements to service processes and performance.

Required Qualifications

• CFAA License (required).
• Demonstrated experience with fire alarm and life safety systems.
• Prior experience with monitoring systems, emergency lighting systems, and security systems.
• Prior supervisory or management experience in a technical environment.
• Strong communication, leadership, and organizational skills.
• Customer-focused mindset with a positive attitude and strong work ethic.

Preferred Qualifications

• Experience with sprinkler systems.
• Additional fire and life safety certifications.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing technologies and industry standards.

Why FSP?

Supportive Culture: We value our employees and provide ongoing training.

Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.

Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.

Client-Centered: We serve commercial property owners and facility managers with dedication and care.

Rapid Growth: Join us as we expand and invest in new markets.

Benefits

• Extended Health Care
• Dental
• Vision
• LTD, STD
• Life Insurance
• EAP
• RRSP Matching
• Company Vehicle & Fuel Card OR Auto Allowance

Health & Safety

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Privacy Notice

We are committed to protecting the privacy and security of your personal information throughout the recruitment process. Information collected as part of your application will be used solely for employment-related purposes and handled in accordance with applicable privacy and data protection laws. If you choose to apply using a quick-apply feature, we may use automated technology to help complete and submit your application using the information you provide. This technology is used solely to facilitate the application process and does not evaluate candidates, rank applicants, or make hiring decisions. Your information is not used to train AI models and is retained only as necessary to support the application process.