Service Manager

Alfred Kärcher SE & Co. KG; Embrun; On-site; CAD 88,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

HAS/FSA

401K match

Disability insurance

Sick time

Job summary

Alfred Kärcher SE & Co. KG in Ontario, Canada is seeking a Service Operations Manager to oversee daily shop operations, scheduling, and service workflow. You will lead the Service Admin and shop technicians, aiming for rapid assignment of service requests and strong productivity metrics.

The role emphasizes hands-on technical leadership, efficiency tracking in SAP Business One, and active engagement with remote customers and third-party partners. A robust benefits package is included.

Qualifications

Responsibilities

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training.
• Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.

Job description

The salary range for this position is $88,000 – 100,00 DOE including bonus opportunity under the Karcher Incentive Program.

This is how you WOW:

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training.
• Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.

It would be WOW if you would bring this in:

• Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers.
• Proven experience managing a service department, including team leadership, fleet management, and shop facility organization.
• High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds.
• Advanced diagnostic acumen, logical reasoning, and physical ability to perform hands‑on mechanical tasks as needed.
• A valid passport for travel opportunities/training and flexibility to work extended seasonal hours (primarily Oct–Apr).
• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non‑exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long‑term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Aff

So: Wanna WOW with us?

Kärcher is the world's leading supplier of cleaning technology and stands for quality, innovation and sustainability. We owe this success to our more than 3,700 employees in Winnenden near Stuttgart and Bühlertal near Schwäbisch Hall and the unique Kärcher WOW feeling. As a family‑owned company with solid corporate structures we offer WOW‑tastic career prospects, a real drive to get things done, and a trusting drive and a trusting working atmosphere.

We believe that every WOW, huge or tiny, is extraordinary and unique – just like you are.