Service Manager

Workwolf; Burlington; On-site; CAD 70,000 - 80,000; Full time

Job summary

Workwolf is seeking a Service Manager for CM Lighting in Burlington, ON, to oversee daily field crews, scheduling, and resource optimization. The role focuses on maximizing profitability, ensuring safety standards, and driving efficient service delivery.

Responsibilities include guiding the scheduler, reviewing work orders, providing field support, and ensuring timely completion with quality and safety in mind.

Qualifications

• Proven service management experience in on-site operations with KPI ownership.
• Strong ability to develop and manage service pipelines and territory forecasting.
• Excellent customer relationship management and high satisfaction outcomes.
• Strong focus on safety, quality, and policy compliance on-site.
• Track record of driving process improvements and scalable service growth.
• Experience coordinating cross-functional teams for timely issue resolution.
• Ability to prepare and present service performance reviews to leadership.
• Develop and manage annual service budget with cost-control measures.
• Collaboration with Sales to convert service opportunities into revenue.
• Mentor and develop junior team members; promote continuous learning.

Responsibilities

• Manage Scheduling, provide in field crew support, manage crews effectively, optimization of company resources and provide quotations and follow up.
• Manage scheduling to maximize company resources, profitability and customer satisfaction
• Manage and guide Scheduler
• Review each work order for time and manpower requirements
• Ensure all required materials and equipment are identified
• Daily oversee and instruct work order distribution and crew deployment
• Back up scheduler, with 100% crew utilization and No Work orders over 5 days
• In Field support of crews and journeymen to maximize efficiency and profitability
• Provide technical guidance for electricians
• Ensure work is completed efficiently and to company and safety standards
• Ensure work requested is work completed
• Proactively manage crews
• Enough crews and ratio optimization, identifying requirements
• Ensure work orders are completed accurately and handed in daily
• Hire and onboard efficiently employees reporting to position
• Provide guidance and regular feedback to employees
• Manage shop coordinator and scheduler
• Oversee shop coordinator for Inventory optimization – the right mix of inventory on hand and in trucks
• Oversee Trucks are properly stocked and up and maintained
• Proven service management experience in on-site operations with KPI ownership.
• Strong ability to develop and manage service pipelines and territory forecasting.

Skills

Service management

KPI ownership

Cross-functional coordination

Customer relationship management

Safety compliance

Budget management

Leadership

Job description

The Opportunity

With 15 Electricians and apprentices in the field every day servicing our customers, you will help to effectively manage the day to day crews to ensure smooth operations and customer satisfaction, while maximizing profitability and adherence to safety and electrical standards.

Job Summary

Service Manager

CM Lighting

12-month Contract

$70,000 - $80,000 per annum

In-Office | Burlington, ON, Canada

Role And Responsibilities

Manage Scheduling, provide in field crew support, manage crews effectively, optimization of company resources and provide quotations and follow up.

• Manage scheduling to maximize company resources, profitability and customer satisfaction
• Manage and guide Scheduler
• Review each work order for time and manpower requirements
• Ensure all required materials and equipment are identified
• Daily oversee and instruct work order distribution and crew deployment
• Back up scheduler, with 100% crew utilization and No Work orders over 5 days

In Field support of crews and journeymen to maximize efficiency and profitability

• Provide technical guidance for electricians
• Ensure work is completed efficiently and to company and safety standards

Ensure work requested is work completed

Inventory and Equipment

• Ensure all safety standards are adhered to
• Manage crews effectively, ensure company resources are allocated efficiently and enough to support current and projected work order volumes
• Proactively manage crews
• Enough crews and ratio optimization, identifying requirements
• Ensure work orders are completed accurately and handed in daily
• Hire and onboard efficiently employees reporting to position
• Provide guidance and regular feedback to employees
• Manage shop coordinator and scheduler
• Oversee shop coordinator for Inventory optimization – the right mix of inventory on hand and in trucks
• Oversee Trucks are properly stocked and up and maintained

Experience/Qualifications

• Proven service management experience in on-site operations with KPI ownership.
• Strong ability to develop and manage service pipelines and territory forecasting.
• Excellent customer relationship management and high satisfaction outcomes.
• Strong focus on safety, quality, and policy compliance on-site.
• Track record of driving process improvements and scalable service growth.
• Experience coordinating cross-functional teams for timely issue resolution.
• Ability to prepare and present service performance reviews to leadership.
• Develop and manage annual service budget with cost-control measures.
• Collaboration with Sales to convert service opportunities into revenue.
• Mentor and develop junior team members; promote continuous learning.
• Demonstrated merit-based performance with measurable results.

What's in it for you? (Salary, Commissions & Benefits)

• On-site work location in Burlington, ON — collaborate face-to-face with your team in a dedicated office environment
• Competitive base salary reflecting your role and experience