Service Leader

Joseph Richard Group; Surrey; On-site; CAD 40,000 - 55,000; Full time

Job summary

A hospitality group in Surrey is seeking a Service Leader to oversee restaurant operations and ensure high service standards. The ideal candidate has experience in food and beverage service, strong organizational skills, and excellent communication. This role includes managing daily operations, developing guest relations, and ensuring staff performance meets expectations. Wage is negotiable based on experience.

Qualifications

• Minimum of 1 year experience as a Food & Beverage Server and/or Bartender.
• Serving It Right certification.
• First Aid Level 1 is an asset but not required.

Responsibilities

• Manage daily or nightly operations and ensure all service standards and guest requests are met.
• Oversee and manage all areas of the restaurant.
• Ensure guest satisfaction in all areas of food, service and environment.

Skills

Strong communication skills

Organizational skills

Ability to multi-task

Positive, can-do attitude

Job description

We are currently hiring Service Leaders to join us at The Henry Public House, located in the heart of downtown Cloverdale (Surrey).

Duties:

• Manage daily or nightly operations and ensure all service standards and guest requests are met
• Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
• Attends weekly Service Leader meetings
• Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
• Provide a favorable image of The Joseph Richard culture and uphold high industry standards
• Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
• Hold all employees accountable for service standards, performance and appearance
• Ensure guest satisfaction in all areas of food, service and environment
• Communicate with the team through daily log outs and updates
• Develop and maintain relationships to ensure guests remain loyal and return
• Report and record all repair and maintenance issues in a timely manner
• Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
• Maximize bar profitability by ensuring correct pouring and recipes are followed
• Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

Working Conditions:

• Hours and shifts may vary. Includes working evenings, weekends and holidays.

Wage negotiable, based on experience

Requirements

• Minimum of 1 year experience as a Food & Beverage Server and/or Bartender
• Joseph Richard Group Food & Beverage testing
• Serving It Right
• First Aid Level 1 is an asset, but not required
• Positive, can-do attitude
• Ability to multi-task
• Strong communication skills
• Organizational skills

Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment !