Service Invoicing Specialist

Total Power Limited; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

Total Power Limited seeks a detail‑focused Service Invoicing Administrator to manage invoicing for Field Service work and credits.

The ideal candidate has 2+ years of corporate invoicing experience, and hands‑on CRM and Wennsoft knowledge, plus strong MS Office and accounting skills. You will collaborate with Customer Service, contracts, and branches to ensure accurate, timely invoices and compliant documentation for customers and suppliers.

Qualifications

• Minimum 2 years’ similar work experience in a corporate environment.
• Post-secondary education preferred, or equivalent experience.
• Experience with CRM and Wennsoft products.
• Excellent computer skills and understanding of computerized accounting systems.
• Proficient in Microsoft Office.
• Strong organizational, time management and prioritizing skills.
• Adhere to Health and Safety rules and recommendations.
• Available for work during power outages or emergencies as required.

Responsibilities

• Monitor National Smart Lists to determine available calls that can be invoiced.
• Create Customer invoices for contractual Field Service work performed, ensuring accuracy.
• Process invoices and forward to customers by mail or email, adjusting as needed with credits.
• Monitor return invoice inbox for customer correspondence and rejected invoices.
• Follow up with branches and technicians for completion of documentation.
• Verify that all supporting documentation is attached to each invoice.
• Attend quarterly meetings and share ideas on invoicing processes.
• Work with Customer Service to ensure schedule contracts are invoiced monthly.
• Confirm that invoiced values align with the scope of work.
• Interact with other departments to ensure accurate accounting on all invoices.
• Ensure all company documents are accurate, spell-checked and professional.
• Collaborate with Customer Support Manager and contracts department to improve invoicing policies.
• Perform other related tasks as required.

Skills

Time management

Problem solving

Accountability

Research and analysis

Decision making

Education

Post-secondary education

Tools

CRM

Wennsoft

Microsoft Office

Job description

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The Service Invoicing Specialist is responsible for invoicing Field Service invoices. MSS calls are the first to be completed and if there is remaining time, other invoice types are to be invoiced. This position involves a high level of attention to detail to ensure accuracy.

The Ideal Fit

• Time Management
• Problem Solving
• Accountability and Dependability
• Research and Analysis
• Decision Making and Judgment

What You’ll Do – The Role

Monitor multiple National Smart Lists to determine available calls that can be invoiced.

Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contract.

Process invoices and forward to our customers by mail or email, adjusting invoices as needed with required credits.

Monitor return invoice inbox for customer correspondence and rejected invoices.

Follow‑up with the branches, technicians for completion of documentation.

Verify that all supporting documentation is attached to each invoice.

Metrics set in place with monthly goals to be achieved.

Attend quarterly meetings and be ready to share ideas revolving around invoicing.

Work with Customer Service to ensure that all schedule contract work is completed and invoiced monthly.

Confirm that the value invoiced aligns with the scope of work.

Interact with other department personnel to ensure accurate accounting on all invoices.

Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers, and suppliers.

Work with the Customer Support Manager and contracts department to establish policies, practices, and systems to improve the invoicing function and process.

Other tasks and responsibilities as may be required from time to time consistent with the position of Invoicing Administrator and the job description and duties set out herein.

What You Need

Minimum 2 years’ similar work experience in a corporate environment

Related post-secondary education preferred, or similar in education and experience.

Working experience in CRM and Wennsoft products.

Excellent computer skills. General understanding of computerized accounting systems.

Excellent working knowledge of Microsoft Office.

Good organizational, time management and prioritizing skills.

Adhere to all Health and Safety rules and recommendations, never making compromises in a situation that is potentially unsafe.

In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Overtime as required.

Lifting or moving up to 10lbs may be required.