Service Engineer - Automation

Valmet; Trois-Rivières; On-site; CAD 60,000 - 80,000; Full time

Job summary

Valmet is seeking a Field Service Specialist in Trois-Rivières to manage demand and after-sales service. The role involves maintenance of automation equipment, customer support, and requires significant travel. Ideal candidates will have relevant technical education and experience in the pulp and paper industry.

Benefits

Generous wage and benefits package

Company-funded registered pension plan

Qualifications

• Minimum five years of experience with QCS/profilings and controls.
• Experience in the pulp and paper industry is a plus.

Responsibilities

• Perform preventive and predictive maintenance on automation equipment.
• Assist customers in problem-solving and provide sales support.
• Prepare reports and ensure communication with service managers.

Skills

Problem-solving

Customer service

Technical expertise

Education

Associate's degree in a science discipline

Bachelor's degree in Electronic or Chemical Engineering

Job description

Nous offrons

Quand tout fonctionne harmonieusement

Are you a professional looking to expand your career with an industry front runner in the Trois Rivieres, Quebec region?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

As a Field Service Specialist for the region, you will be responsible for managing demand, contract, and after-sales project service for our customers.

In this position, you will perform the following tasks:

• Preventive and Predictive Maintenance of Automation equipment on hardware at the customers' locations, particularly on QCS (Scanner), Profilers, and Controls systems.
• Field commissioning on Automation equipment. Service and Performance documentation for capital equipment, including new and add-on system installations. Implement new and add-on systems (hardware and software) when required.
• Assist customers in problem-solving at their worksites and by phone. Clearly understand the customers' pulp and paper process and how the automation equipment interacts with the process.
• Provide sales support for service when needed. Actively sell & promote spare parts, upgrade of components at the customer’s worksite.
• Ensure that your service manager and product managers in North America are informed of problems with products.
• Within two weeks of each mill visit, prepare a written trip report, expense report, timesheet, and ST4 form. Clearly document the value you have provided on the trip report.
• Routinely contact customers to schedule your visits to the customer worksite; determine the status of installed equipment and take action to assist in the repair of any failed equipment in the field. Ensure that sales personnel and your Service Manager are aware of your schedule.
• Be on-call and capable of providing after-hours emergency service when needed.

Requirements

• Preferred candidate will have an associate's degree in a science discipline or two years of technical school. A bachelor's degree in Electronic or Chemical Engineering is a plus.
• A minimum of five years of experience with QCS / profilings and controls environment.
• Experience in the pulp and paper industry is a plus.

Travel : 80%. Travel is typically within the Trois Rivieres region but can be provincial or international. Valid Driver's License required to perform the job.

Overtime eligibility: Eligible for overtime for hours in excess of 40 each week.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. This includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

This position is NOT open for international relocation. Applicants must be living in and authorized to work in the Canadian Quebec region.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With now over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation, and services for the pulp, paper, and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team!