Automation (RPA) Developer

The Group Disability Business Enablement Team has a directive to build solutions toenable, improveor automatethe work functions of the Group Disability and Life teams. This is achieved through collaboration with the business collaborators to understand thebusiness needs, present recommended solutions, and working with the business through an entire cycle todevelop, test and implement the solutions into production.

The Automation (RPA) Developer will be driving the implementation of Robotic Process Automation (RPA) and web-based solutions to achieve this directive with the Business Enablement Team.

As the successful candidate, you will collaborate closely with business analysts, business partners and third-party consultants to deliver Manulife’s automation solutions by governing efficient use of time, technology and resources. The ideal candidate will have strong technology background and the ability to govern the design, development and implementation of automation projects.

The Automation (RPA) Developer will also closely collaborate with numerous areas including functional teams, business analysts, and developers within the Manulife RPA and IT community.

Responsibilities :

• Work with the business to identify automation opportunities, by analyzing new processes and assessing feasibility
• Analyzing, understanding and documenting the business processes in detail where required
• Identifying and communicating the technical infrastructure requirements
• Designing, developing & configuring automation process solutions
• Creating and maintaining solution documentation
• Supporting existing processes and implementing change requirements as part of a structured change control process
• Problem solving issues that arise in day-to-day running of automation processes and providing timely responses and solutions as required
• Working in an Agile environment, communicating any identified risks and barriers to the Project Manager accordingly and providing inputs to the change control process
• Working with QA to create and document test procedures and scenarios for the pre-UAT phases
• Supporting the Operational Teams during the UAT and deployment phases

Qualifications :

• 2+ years experience Automation (RPA) Development
• Programming / coding certification in Automation Anywhere (Version 11.3 and / or AA360) or equivalent automation platform
• Microsoft SQL Server and Azure SQL databases
• An understanding of workflow based logic and the ability to both understand a business process from a workflow diagram, and to illustrate a written process description as a workflow diagram
• Ability to understand business requirements & develop appropriate automation solutions
• Excellent documentation writing skills
• Experience in an Agile Development model
• MS Visio along with strong MS Excel skills
• Knowledge of Insurance / Banking industry processes and / or systems (desirable)

Attributes :

• Willing to take accountability and full ownership of the tasks assigned and actively seeks tasks that’s have been missed
• Excellent verbal and written communication skills and an ability to explain technical detail to non-technical colleagues
• Collaborative working style to engage with the rest of the team and ensure delivery
• Creative and innovative thinker to propose and / or implement new solutions

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you :

• Values-first culture

We lead with our Values every day and bring them to life together.

• Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

60,000.00 CAD - $100,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.