Service Dispatch & Coordination Specialist

Socket.dev; Calgary; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Wellness supports

RSP matching

Generous vacation

Hybrid work model

Job summary

GDI Ainsworth is seeking a Service Coordinator/Dispatcher to be the first point of contact between customers and field personnel. You will handle service calls, troubleshoot issues when possible, schedule work, notify field teams with complete details, and log all work performed.

Responsibilities include prioritizing and dispatching, updating portals, coordinating information, and ensuring timely service delivery while supporting payroll and administrative duties.

Qualifications

• 1-2 years Dispatcher experience is an asset.
• Experience with national accounts is an asset.
• Data entry to Customer Web Portals.
• Proficiency with MS Office applications; Excel is essential.
• Excellent verbal and written communication skills.
• Attention to detail and multi-tasking.
• Demonstrated coordination, organizational, and interpersonal skills.

Responsibilities

• Answer incoming service calls promptly and log requests accurately.
• Prioritize, schedule, and dispatch work orders to field technicians.
• Update customer portals and communicate work order status as needed.
• Coordinate with customers and technicians to gather missing information and confirm service completion.
• Develop and manage technician schedules based on job urgency, location, and skill requirements.
• Support field staff and interface with internal teams to ensure service success.
• Review completed work daily for accuracy and completeness.
• Process technician payroll and assist with administrative duties as needed.
• Act as a customer advocate to resolve issues and improve service quality.
• Continuously improve scheduling and dispatch processes to enhance customer satisfaction.

Skills

Customer service

Verbal and written communication

Attention to detail

Multi-tasking

Independent judgment

Ability to work under pressure

Education

Career college graduate (asset)

Tools

MS Office

Excel

Job description

GDI Ainsworth is seeking a Service Coordinator/Dispatcher to be the first point of contact between customers and field personnel. You will handle service calls, troubleshoot issues when possible, schedule work, notify field teams with complete details, and log all work performed.

Responsibilities include prioritizing and dispatching, updating portals, coordinating information, and ensuring timely service delivery while supporting payroll and administrative duties.