Service Desk Technician

Skyline Group of Companies; Guelph; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in investment management is seeking a passionate Service Desk Technician to deliver exceptional technical support for staff in Guelph, Ontario. The role involves troubleshooting technical issues, maintaining equipment, and organizing training. Join a team that values workforce fulfillment and community engagement with competitive pay and benefits.

Benefits

Competitive pay

Benefits

Paid volunteer day

Ongoing training

Growth potential

Qualifications

• Technical guru with knowledge of mainstream software and hardware products.
• Experience in setting up and troubleshooting desktop and laptop workstations.
• Proficient in Internet applications and web browsers.

Responsibilities

• Provide help desk technical support to users.
• Troubleshoot issues at corporate offices and properties.
• Maintain I.T. equipment inventory and security.

Skills

Technical support

Troubleshooting

Customer service

Knowledge of MS Office

Inventory management

Education

Minimum 2 to 3 years post-secondary education

Job description

We’re growing!! And looking for passionate, driven and energetic candidates to join our team for the position of Service Desk Technician located in our Head Office in Guelph, Ontario.

Job Description

Are you passionate about helping people with their technical woes? Do you enjoy the mysteries of problem solving over the phone? As a Skyline Service Desk Technician, you would support all staff, including remote field staff, with their use of company IT equipment such as computers, printers, iPads and mobile phones, while maintaining focus on our shared goal of creating meaningful value and an exceptional experience for our customers, our people and our communities.

What you will be doing:

• Provide help desk technical support to users. Organize group training or develop technical support documents, as necessary.
• Troubleshoot issues occurring onsite at Skyline corporate offices and properties including such things as computer problems, phone problems, and mobile phone issues.
• Maintain equipment at regional offices and remote locations.
• Utilize a helpdesk ticketing system for managing issues received from users.
• Maintain fleet of mobile devices in the field.
• Maintain security of Resident Manager personal computers and email by resetting passwords as needed.
• Develop and maintain inventory of all I.T. equipment deployed in corporate offices and in the field including make, model, serial number and purchase date.

What we look for:

• Patience, patience, patience! And a sense of humour that goes a long way to make our internal customers feel more comfortable with technology.
• A technical guru with knowledge of mainstream software and hardware products (e.g. MS Office, Windows, iPhones) and associated set-up and management.
• Love for setting up typical desktop and laptop workstations and troubleshooting problems (we’re growing…so there’s lots of this).
• Proficient in Internet related applications and web browsers.
• Minimum 2 to 3 years post-secondary education or equivalent workplace experience.

Why you want to work here:

• You like to be recognized for the magic you do (trouble shooting technical problems).
• Providing great customer service is something you thrive on.
• You get a thrill from staying organized and details are your “thing”
• Being part of a great team has been your dream.
• You see the matrix (i.e. have good judgement and innovation)
• Working for a growing company that supports environmental stewardship and social responsibilities is a must for you.
• You want to work for a company that supports work-life balance and truly cares that you are 100% fulfilled in your life.

The Skyline Group of Companies is a fully integrated investment management organization: grounded in real estate, powered by people, and growing for the future. Every aspect of Skyline is managed with the utmost care and attention to detail, from consulting with investors to fostering a sense of community at each and every one of its properties.

We offer our employees competitive pay, benefits, paid volunteer day, group RSP, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.

Come be a part of Skyline – Building Careers and Communities!