Service Delivery Representative - Home Oxygen

ProResp, Inc; Kitchener; On-site; CAD 48,000 - 54,000; Full time

Benefits offered by this job

Vacation

Health & dental

Pension

EAP

Paid sick days

Incentive program

Company vehicle

Phone provided

Job summary

ProResp, Inc is seeking a Service Delivery Representative in Kitchener to deliver and maintain oxygen equipment. The role requires involving in home oxygen service, training TDG and completing background checks as a condition of employment.

Responsibilities include equipment setup, vehicle inspections, safe loading, and exemplary patient care. The position offers full-time hours, benefits, and paid vacation with a company vehicle and phone provided.

Qualifications

• Secondary school graduate minimum.
• Valid G Driver's License with satisfactory driving record.
• Ability to lift up to 60 lbs and push/pull up to 100 lbs.
• Excellent patient-facing customer service skills.
• Prepared to undergo training in home oxygen and TDG and background checks.

Responsibilities

• Delivery and maintenance of oxygen and related equipment.
• Vehicle maintenance and inspections; comply with policies and highway rules.
• Ensure correct loading of the vehicle and safe handling of materials.
• Set up equipment for new clients and deliver to existing clients.
• Provide exemplary client care and address daily scheduling needs.
• Instruct clients in operation and safety procedures.
• Complete required documentation and participate in training.

Skills

Customer service

Safety oriented

Communication

Teamwork

Education

High school diploma

Job description

Service Delivery Representative
Location: KitchenerProResp
Full-time Permanent Position37.5hrs/week (Monday – Friday 9:00am-5:00pm + rotational on-call)
Starting Base Rate:$24.50 - $27.50 + benefits package + 3 weeks paid vacation.

We are recruiting to fill an existing vacancy for a Service Delivery Representative. As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen related equipment in and around a geographical region. In this role, you are a vital representative of our services in the community interacting directly with our patients and customers. Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.

What We Offer

• Full time, reliable employment with consistent hours
• 3 weeks paid vacation to start
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more.
• Paid sick days and annual wellness/floater day
• Paid overtime, paid on-call hours, paid on-call stand by hours
• Annual incentive payment program
• Company Growth Incentive program
• Annual Performance and salary reviews
• Providing a voice in employee surveys and open-door dialogue at all levels of leadership
• Smart Phone and Company Vehicle provided for work including all related expenses (insurance, gas, maintenance, snow tires, etc).
• A positive, ethical, and socially inclusive work environment that is supportive of professional development

Your Responsibilities

• Delivery and maintenance of oxygen and oxygen related equipment
• Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations
• Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements
• Set up of equipment for new oxygen clients and delivery to existing clients
• Exemplary client care; interacting with patients to ensure their needs are being met, providing top quality service according to a daily schedule as well as accommodating unanticipated needs.
• Instruct clients in equipment operation and safety procedures
• Appropriately complete necessary documentation as required
• Undergoing required training for the delivery and maintenance of oxygen equipment.

Role Requirements

• Valid G Driver's License with satisfactory driving record. Candidates under 25 years of age, and/or with less than 3 years G class driving experience, will be required to provide Driver’s License History and Driver Experience Letter in order to meet insurance requirements.
• Proven ability to work safely in a physically demanding environment, i.e., lifting up to 60 lbs on a regular basis, pushing and manipulating weights up to 100lbs. The nature of this role requires that you successfully complete a pre-placement Functional Assessment test as a condition of employment to ensure that you can meet these essential duties of the role.
• Up-to-date and ongoing satisfactory vulnerable sector screening required.
• Clean shaven where a respirator seals to the skin of the face or neck when the use of a N95 respirator is required during the course of duties for worker protection.
• Exceptional customer service skills and ability to interact with patients

Education

Secondary school graduate at minimum.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at 519-686-2615.

To learn more about our company, visit our website at www.proresp.com.