Service Delivery Coordinator

BGIS; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

BGIS is seeking a Service Delivery Coordinator to oversee the delivery of services related to building operations. The role requires excellent customer-oriented skills, strong administrative and organizational abilities, and the capacity to comply with various regulatory standards. Candidates will work closely with clients and internal service providers to ensure efficient service delivery and maintain high operational standards within the facilities managed by BGIS.

Qualifications

• 1-3 years experience with RealSuite and other BGIS applications.
• Strong customer-oriented skills required.
• Experience in a Shared Service environment preferred.

Responsibilities

• Manage work orders to completion in BGIS or client-based application.
• Establish and maintain working relationships with clients and service providers.
• Ensure compliance with safety and regulatory standards.

Skills

Customer-oriented skills

Administrative skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Attention to detail

Tools

RealSuite

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available atwww.bgis.com

SUMMARY

At BGIS – our culture is based on 3 key foundational items:

Culture of Care for each other, our clients, partners and our communities

High Performing Teams who go Above and Beyond to deliver exceptional services – INTEGRITY - OWNERSHIP – RESONSIVENESS - INITIATION – VISIBILITY - DRIVE - INTEGRATION are core to high performance

Unwavering Commitment to Sustainability where we do everything with a focus on preserving our earth

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Our Commitment to ESG, the Communities we Serve and our Earth

Environment, Energy, Diversity and Sustainability

This role will have the opportunity to work in Collaboration with various teams to learn about the ESG programs and initiatives that can support you in serving the client. We encourage participation in the many community events and the application / execution of key programs in client accounts as applicable.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offer Team Members the opportunity to explore various roles – some include: On Account Operational Leadership – Facility Management Office Roles to support Accounts - Project Management roles to lead and execute projects

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law .

Service Delivery

• Manage work orders to completion in BGIS or client-based web application.

• Facilitate alignment of client required services with contracts, schedules, and Pos.

• Schedule access for internal and external service providers with the facility when required.

• Prepare weekly/monthly summaries of work order performance for internal and external service providers.

• Follow up with internal and external service providers to ensure all SLA’s are achieved.

• Create on demand work orders for service delivery.

• Ensure client required supporting documentation for quote and invoice submissions are provided.

• Review and submit all estimates to the required approver(s) following client quote process.

• Review of 3rd party invoices.

• Support accruals.

• Submit PO requests.

• Generate required data for SLA Scorecard.

• Report Intelex incidents.

• Submit Comply Works requests.

• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.

• Review internal and external reports and provide operational recommendations.

• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

• Adheres to processes and company standards.

• Maintain a database of requests to meet reporting and analysis requirements.

• Report Intelex incidents.

Memorable Customer Experiences

• Establish and maintains working relationships with Clients and service providers.

• Review CSAT.

KNOWLEDGE & SKILLS

• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

Licenses and/or Professional Accreditation

• N/A

AtBGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!