Service Coordinator - Sherwood Park Hyundai

Autocanada; Sherwood Park; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Employee vehicle purchase & service

Employee & family assistance

Professional development opportunities

Job summary

Sherwood Park Hyundai, part of AutoCanada, is hiring a Service Coordinator to support the Service Manager with daily operations, customer inquiries, and claims processing in a fast-paced dealership environment.

You will act as the key liaison between clients and leadership, resolving issues and ensuring transparent communication at every step. A post-secondary program and/or training in related fields is valuable.

Qualifications

• Strong customer service background.
• Thrives in a team focused environment.
• Excellent communication and organizational skills.

Responsibilities

• Act as the primary liaison between the Service Manager and clients, ensuring clear communication at every step.
• Take ownership of varied customer concerns and resolve matters professionally for a satisfied customer.
• Assist the Service Manager in day-to-day flow of the department to keep operations running smoothly.
• Process paperwork and claims accurately and efficiently.

Skills

Customer service

Team player

Communication

Organizational skills

Education

Post-secondary training

Tools

ADP/CDK (dispatch)

Job description

Join the ride!

Position: Service Coordinator

Dealership: Sherwood Park Hyundai

Location: Sherwood Park, AB

Classification: Full Time, Immediate Hire

Sherwood Park Hyundai is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long‑lasting, trust‑based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast‑paced, non‑stop, and a little unpredictable—and we love it.

Your area of focus.

Assisting the Service Manager with the day-to-day operations of the Service Department, helping to manage client inquires and concerns.

What drives your day-to-day?

• Act as the primary liaison between the Service Manager and our clients, ensuring clear and transparent communication at every step.
• Take ownership of varied and complicated customer concerns/issues, resolving matters with professionalism and a win-win mindset, to ensure a satisfied customer.
• Assist the Service Manager in the day-to-day flow of the department, keeping the engine running smoothly.
• Manage the "behind-the-scenes" dynamic by processing paperwork and claims accurately and efficiently.

What Are The Must-haves...

• OEM/Dealership experience an asset
• Strong customer service background
• Completed a related post-secondary program and or training courses would be valuable
• Working knowledge of industry standards and practices, including product details and company services offered
• Strong organizational skills required for this role
• Thrives in a team focused environment
• Experience with service applications with ADP / CDK including dispatch also considered an asset
• A valid driver's license and a safe driving history
• Excellent communication and organizational skills

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation

The expected range of compensation for this position is $19 – $23 Hourly — No bonus. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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