Service Coordinator II

Trane Technologies; Markham; On-site; CAD 50,000 - 81,000; Full time

Job summary

Trane Technologies in Markham, Ontario, is seeking a Service Coordinator II to plan, coordinate and direct field resources for service agreements and repairs. You will oversee labor and materials within budget, and work with Field Technicians and Service Managers to prioritize jobs.

This is an onsite-to-flexible role with Fridays allowing location choice. Responsibilities include dispatching personnel, scheduling materials and subcontractors, coordinating with Parts Department, generating work

Qualifications

• College/technical school certificate or 1 year related experience, or 3 years with HS Diploma.
• Strong customer service skills and phone comfort.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficiency in Word, Excel, Outlook and Windows.

Responsibilities

• Dispatches and assigns team members to projects.
• Schedules personnel, materials, subcontractors, and equipment.
• Communicates with Project Managers and HVAC technicians to assign work.
• Coordinates with Parts Department and Acquisition as needed.
• Investigates concerns, responds to special requests, and maintains customer satisfaction.
• Generates work orders and reports for administrators.

Skills

Customer service

Phone communication

Organization

Attention to detail

Multi-tasking

Education

College certificate/degree

HS Diploma/GED

Tools

Word

Excel

Outlook

Windows

Job description

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

Trane in Markham is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

What you will do:

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

What you will bring:

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Annual Base Salary Range or Hourly Base Pay Range:

$50,065.00 - $80,500.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.