Area Service Leader - East Canada

Trane Technologies; Laval (administrative region); Hybrid; CAD 131,000 - 184,000; Full time

Job summary

Trane Technologies is seeking a Senior Service Leader to guide the service business across a defined Canadian region. You will drive revenue growth, manage area P&L, mentor field teams, and partner with Sales to win turnkey service opportunities with strong customer relationships.

Qualifications include 5+ years in HVAC or building systems, 3+ years leading teams, bilingual English and French, and a proven ability to balance customer needs with operational priorities in a fast-paced environment.

Qualifications

• 5+ years of experience in HVAC or building systems
• 3+ years of experience leading, coaching, and developing teams
• Strong business and financial acumen including P&L, forecasting, budgeting
• Proven ability to grow service business through customer relationships and cross-functional collaboration
• Experience managing projects, service execution, and customer requests in fast-paced environments
• Strong leadership, communication, and coaching skills with accountable teams
• Fluent in English and French, both written and verbal

Responsibilities

• Lead the service business within the assigned area to achieve growth targets in revenue, profitability, workforce planning, and talent development.
• Own area P&L performance, including monthly revenue forecasting, expense management, and delivery against annual operating plans.
• Drive growth in service agreements, repair, retrofit, installation, and turnkey opportunities with Sales and acquisition teams.
• Serve as a key customer contact for escalations, major projects, and strategic service opportunities.
• Manage area budgets and control overhead expenses, including fleet, uniforms, tools, training, and safety equipment.
• Mitigate operational and commercial risk across service agreements, repair work, and turnkey projects.
• Oversee service coordination and resource planning to ensure timely customer response and efficient deployment.
• Build, lead, and develop a high-performing service team through coaching and training.
• Drive continuous improvement through performance management and standard work processes.
• Ensure technician capabilities align with customer and business needs, including technical and customer service skills.
• Partner with area leadership to ensure margin targets during sales and execution.
• Promote operational discipline and standard service processes across the area.
• Champion EH&S compliance by training and safe work practices.
• Travel to customer sites as required to support the team and oversee operations.

Skills

HVAC

Service operations

Leadership

P&L management

Forecasting

Customer relationships

Bilingual EN/FR

Cross-functional collaboration

Technical coaching

Tools

Microsoft Office

Salesforce

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world\'s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what\'s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What You Will Do

• Lead the service business within the assigned area to achieve growth targets in revenue, profitability, workforce planning, and talent development.
• Own area P&L performance, including monthly revenue forecasting, expense management, and delivery against annual operating plans.
• Drive growth in service agreements, repair, retrofit, installation, and turnkey opportunities in close partnership with the Sales and acquisition teams.
• Serve as a key customer contact for escalations, major projects, and strategic service opportunities, ensuring strong customer relationships and high levels of satisfaction.
• Manage area budgets and control overhead expenses, including fleet, uniforms, tools, training, and safety equipment.
• Mitigate operational and commercial risk across service agreements, repair work, and turnkey projects.
• Oversee service coordination and resource planning to ensure timely customer response, effective technician deployment, balanced workloads, and efficient use of area resources.
• Build, lead, and develop a high-performing service team by attracting, coaching, counseling, training, and retaining talent.
• Drive continuous improvement through performance management, skills development, technical training, and standard work processes.
• Ensure technician capabilities are aligned with customer and business needs, including technical, process, and customer service skills.
• Partner with area leadership and cross-functional teams to ensure margin expectations are achieved during both sales and execution activities.
• Promote operational discipline and ensure standard service processes are consistently followed across the area.
• Champion environmental, health, and safety compliance by reinforcing policies, delivering training, and maintaining a safe and productive work environment in both shop and field settings.
• Travel to customer sites as required to support the team, engage customers, and oversee operations.

What You Will Bring

• 5+ years of experience in HVAC, building systems, service operations, skilled trades, or a related technical field.
• 3+ years of experience leading, coaching, and developing teams in a service, operations, or field-based environment.
• Strong business and financial acumen, including experience with P&L, forecasting, budgeting, and annual operating plans.
• Demonstrated ability to grow service business through customer relationship management, operational execution, and cross-functional collaboration.
• Experience managing projects, service execution, and customer requests in a fast-paced environment.
• Strong leadership, communication, and coaching skills, with the ability to build engaged and accountable teams.
• Effective problem-solving and decision-making skills, with the ability to balance customer needs, operational priorities, and business objectives.
• Proficiency with Microsoft Office applications; experience with Salesforce or similar business systems is an asset.
• Valid driver\'s license held for a minimum of 12 months, with an acceptable driving record.
• Practical experience, relevant leadership capability, and strong alignment with our leadership principles.
• Fluent verbal and written communication skills in both English and French are required.

Annual Base Salary Range Or Hourly Base Pay Range

$131,036.66 - $183,504.99

Compensation Type

Incentive Eligible:

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.