Service Coordinator - ACT - Repost

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

Driver's license

Job summary

Shared Health is implementing wrap-around, multi-disciplinary community mental health teams (HUB, FACTT, ACT) for individuals with severe mental illness. The Service Coordinator- ACT will provide case management, support, and client navigation within a dual-intensity model, ensuring coordinated care and access to needed services.

The role requires a degree in health/human services, solid community experience, and registration with the relevant regulatory body. A vehicle license is required.

Qualifications

• Minimum four years related community experience working with people with severe and enduring mental illness.
• BSW, OT, PT, BSc PN, RPN, BN, RN, SLP, RD, or related health/human service degree required.
• Specific discipline required will be based on the operational needs of the inter-disciplinary team.
• Proof of registration with relevant regulatory body required.

Responsibilities

• Oversight of FACTT and ACT teams, including development of eligibility criteria and referral pathways.
• Data collection, oversight, and analytics for service planning.
• Case management and coordination of services for clients on the HUB, FACTT, and ACT teams.
• Assessment and reassessment of clients for appropriateness for FACTT and ACT.
• Provide centralized intake, navigation, and service planning support.

Skills

Psychosocial rehab

Assessment planning

Addictions knowledge

Networking/partnerships

Organizational/communication

Education

Health/human services degree

Inter-disciplinary team need

Job description

City: Winnipeg

Employer: Shared Health

Site: Shared Health - 1031 Portage Ave.

Department / Unit: SH - Mental Health and Addictions

Job Stream: Clinical

Union: MAHCP

Anticipated Start Date: 09/21/2026

FTE: 1.00

Anticipated Shift: Days, Evenings, Weekends, Standby coverage as required

Work Arrangement: In Person

Daily Hours Worked: 7.25

Annual Base Hours: 1885

Salary: $46.905, $49.588, $52.425, $55.423, $58.584, $60.324

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

HUB – Flexible ACT - ACT

Shared Health is implementing wrap- around multi-disciplinary community mental health teams for individuals who have severe mental illness. These teams will be composed of the HUB, FACTT and ACT teams. The teams will work with individuals who have a severe mental illness and may have been in hospital for extended periods of time, in a special contract, use a number of services and require regular supports to assist in community living. Individuals do not require a diagnosis of primary psychosis but may have a mental illness diagnosis, behavioral complexity, co-existing medical conditions, cognitive impairment, addictions, be involved with the criminal justice system and do not meet the criteria for other mental health programs or services.

The model is a dual intensity level approach and allows for a coordinated approach of care, less intensive FACTT (with ability to scale up to ACT for a temporary duration of time), and continuously intensive ACT.

The HUB Will Be Responsible For

• the assessment, intake and navigation of individuals that are referred for services.
• the development and oversight of the standardization for FACTT and ACT teams.
• the development of eligibility criteria and referral pathways to and from the services, and identifying gaps in services and develop solutions.
• data collection, oversight, and analytics.
• consultation and assessment for service strategy planning for client and families.
• the assessment and reassessment of clients for appropriateness for FACTT and ACT.

The Flexible ACT team (FACTT) will service a broader mental health client population.

FACTT Will Be Responsible For

• case management services in the community.
• has the ability to provide more intensive treatment services for a short period of time when needed by the individual.

The ACT team would allow for intensive service for individuals with severe mental illness and have a number of functional and adaptive needs. The ACT team will provide 24-hour wrap around services provided by a multi-disciplinary team.

Main Function

Under the general supervision of the Team Leader, the Service Coordinator - ACT is responsible for providing case management services and supports to participants involved with the Flexible ACT team.

Experience

• Minimum four years related community experience working with people with severe and enduring mental illness; combination of institution and community experience will be considered.

Education (Degree/Diploma/Certificate)

• BSW, OT, PT, BSc PN, RPN, BN, RN, SLP, RD, or related health/human service degree required.
• Specific discipline required will be based on the operational needs of the inter-disciplinary team.

Certification/Licensure/Registration

• Responsible for maintaining and providing proof of registration with relevant regulatory body.

Qualifications And Skills

• Working knowledge of the principles of psychosocial rehabilitation and recovery.
• Skills in assessing, planning, development and coordination of services.
• Working knowledge and experience in working with people experiencing addictions an asset.
• Effective networking and agency relation skills.
• Excellent organizational, communication and interpersonal skills.

Physical Requirements

• Vehicle and driver’s license required.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.