Service Coordinator - ACT

Shared Health-Soins Communs; Winnipeg; On-site; CAD 47,000 - 60,000; Full time

Job summary

Shared Health is seeking a Service Coordinator - ACT to join the HUB, FACTT and ACT teams supporting individuals with severe mental illness. You will provide case management and coordinate a multidisciplinary team to ensure wrap-around community services.

You will work under supervision to assess eligibility and plan client care. Requirements include a minimum of four years in community health, a relevant health/human service degree, and active regulatory registration.

Qualifications

• Working knowledge of psychosocial rehabilitation and recovery.
• Experience in assessing, planning, development and coordination of services.
• Experience working with people experiencing addictions is an asset.
• Excellent organizational, communication and interpersonal skills.

Responsibilities

• Case management services in the community.
• Provide wrap-around services with a multidisciplinary team.
• Assess and reassess client needs and service appropriateness.

Skills

Psychosocial rehabilitation

Assessment & planning

Coordination of services

Networking & partnerships

Organization & communication

Education

Health/Human service degree

Job description

Requisition ID: 409653
Position Number: 20089513, 20089515
Posting End Date: September 1, 2026
City: Winnipeg
Employer: Shared Health
Site: Shared Health - 1031 Portage Ave.
Department / Unit: SH - Mental Health and Addictions
Job Stream: Clinical
Union: MAHCP
Anticipated Start Date: 09/21/2026
FTE: 1.00
Anticipated Shift: Days, Evenings, Weekends, Standby coverage as required
Work Arrangement: In Person
Daily Hours Worked: 7.25
Annual Base Hours: 1885
Salary: $46.905 , $49.588 , $52.425 , $55.423 , $58.584 , $60.324

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province‑wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

HUB – Flexible ACT - ACT

Shared Health is implementing wrap- around multi-disciplinary community mental health teams for individuals who have severe mental illness. These teams will be composed of the HUB, FACTT and ACT teams. The teams will work with individuals who have a severe mental illness and may have been in hospital for extended periods of time, in a special contract, use a number of services and require regular supports to assist in community living. Individuals do not require a diagnosis of primary psychosis but may have a mental illness diagnosis, behavioral complexity, co-existing medical conditions, cognitive impairment, addictions, be involved with the criminal justice system and do not meet the criteria for other mental health programs or services.

The HUB will be responsible for:

• the assessment, intake and navigation of individuals that are referred for services.
• the development and oversight of the standardization for FACTT and ACT teams.
• the development of eligibility criteria and referral pathways to and from the services, and identifying gaps in services and develop solutions.
• data collection, oversight, and analytics.
• consultation and assessment for service strategy planning for client and families.
• the assessment and reassessment of clients for appropriateness for FACTT and ACT.

The Flexible ACT team (FACTT) will service a broader mental health client population.

FACTT will be responsible for:

• case management services in the community.
• has the ability to provide more intensive treatment services for a short period of time when needed by the individual.

The ACT team would allow for intensive service for individuals with severe mental illness and have a number of functional and adaptive needs. The ACT team will provide 24‑hour wrap around services provided by a multi‑disciplinary team.

Main Function:

Under the general supervision of the Team Leader, the Service Coordinator - ACT is responsible for providing case management services and supports to participants involved with the Flexible ACT team.

Experience

• Minimum four years related community experience working with people with severe and enduring mental illness; combination of institution and community experience will be considered.

Education (Degree/Diploma/Certificate)

• BSW, OT, PT, BSc PN, RPN, BN, RN, SLP, RD, or related health/human service degree required.
• Specific discipline required will be based on the operational needs of the inter-disciplinary team.

Certification/Licensure/Registration

• Responsible for maintaining and providing proof of registration with relevant regulatory body.

Qualifications And Skills

• Working knowledge of the principles of psychosocial rehabilitation and recovery.
• Skills in assessing, planning, development and coordination of services.
• Working knowledge and experience in working with people experiencing addictions an asset.
• Effective networking and agency relation skills.
• Excellent organizational, communication and interpersonal skills.

Physical Requirements

• Vehicle and driver’s license required.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.