Service Coordinator

Right Time Group of Companies; Ottawa; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading company in consumer services is seeking a highly organized Service Coordinator in Ottawa. The candidate will manage service requests, collaborate with departments, and ensure smooth delivery of home comfort solutions. Ideal applicants will have at least 2-3 years of administrative experience, excellent communication skills, and an ability to work independently in a dynamic environment.

Benefits

Competitive compensation

Excellent benefits package

Opportunity for growth

Qualifications

• 2 to 3 years experience in an administrative function.
• Proficiency in MS Office (Word, Excel) is essential.
• Prior experience in HVAC is an asset.

Responsibilities

• Monitor service requests and order parts.
• Communicate with customers to schedule appointments.
• Maintain accurate service records.

Skills

Effective time management

Organizational abilities

Analytical skills

Problem solving skills

Communication skills

Education

Secondary School Diploma

Tools

MS Office

Job description

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Here at Anchor Home Comfort, a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly skilled workforce that has a solid foundation built on mutual respect. At Right Time Heating and Air Conditioning, we have always valued our employees as our most important resource, helping our team grow their skills and wealth in a fun, culture focused environment. We know that to have the best employees, we need to be the best employers! Our team is dynamic and enthusiastic, and we know you will enjoy working and growing with us!

As a growing industry leader, we provide service and home comfort solutions to over 250,000 Canadian customers each year! We are a team of extraordinary home service experts providing extraordinary service. We are people who go the extra mile to ensure peak performance for our customer’s homes electrical, plumbing, and heating/cooling systems.

We are looking for a highly organized and detail-oriented service coordinator to manage and coordinate many aspects of our service department

Responsibilities

• Monitor service requests for customers and ordering parts that are required
• Processing warranty claims with suppliers
• Communicate with customers to schedule return appointments and provide updates on service status
• Maintain accurate records of service requests, work orders and customer interactions
• Collaborate with other departments to ensure smooth service delivery
• Attend to customer service requests via email and over the phone
• General administration (filing, circulating documents, mailings, courier etc.)
• Special projects and reports as required.
  
  

Education/Experience/Skills

The ideal candidate will have:

• A Secondary School Diploma
• A minimum of 2 to 3 years experience in an administrative function
• An extreme proficiency in MS Office (Word, Excel)
• Prior experience in HVAC (asset)
• Effective time management, organizational abilities
• A professional attitude illustrated through superior verbal and written communications skills coupled with demonstrated customer service skills.
• Demonstration of sound decision making skills and professionalism in dealing with sensitive information, necessitating use of discretion, tact and good judgment.
• Must be able to work independently, have analytical and problem solving skills, and superior interpersonal and communication skills, both verbal and written.
• Strong organizational skills, the ability to establish priorities with attention to detail, and work without direct supervision in a small office environment.
  
  

Benefits

We expect a lot from our team. That's why we're committed to providing them with industry-leading benefits and compensation that help them get better at their job, while providing for their families, which include:

• Competitive compensation
• Excellent benefits package
• Opportunity for growth
  
  

We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer.

Please let us know of any accommodations required in preparation of your visit.

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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