Service Coordinator

Laura Canada; Kingston; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in women's fashion is looking for a dedicated Service Coordinator to enhance customer experiences. This role involves managing merchandise, providing exceptional service at the cash desk, and ensuring a visually appealing store environment. The ideal candidate will possess strong customer service skills, a positive attitude, and the ability to handle various retail functions efficiently. If you thrive in a dynamic retail setting and are passionate about delivering top-notch service, this is the perfect opportunity for you to shine and grow within a supportive team.

Qualifications

• Experience in a retail environment preferred.
• Demonstrates initiative and conducts oneself in a professional manner.

Responsibilities

• Assists with merchandise management and provides exemplary customer service.
• Handles customer issues and promotes the loyalty program effectively.

Skills

Customer Service

Basic Computer Skills

Initiative

Positive Attitude

Tools

CRM System

P.O.S. System

Job description

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Job Description

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

• Customer Service
• Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
• Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
• Promotes effectively the loyalty program to all customers.
• Promotes and executes Customers Orders.
• Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.
• Merchandise and Visual Presentation
• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Places goods on sales floor in accordance with visual merchandising directives.
• Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Assists management by installing marketing signage throughout store, read Email and takes action.
• Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.
• Is responsible in maintaining the cash desk clean and organized.
• P.O.S System
• Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, customer orders, etc.).
• Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
• Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, customer orders, supply orders, etc.).

Requirements

• Experience in a retail environment preferred
• Sense of urgency
• Basic computer skills
• Conducts oneself in a professional manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Persons with open availability will be given priority.

Seniority level

Not Applicable

Employment type

Part-time

Job function

Customer Service

Industries

Retail