SERVICE CONCIERGE

Birchwood Automotive Group; Winnipeg; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus incentives

Full benefits package

RRSP matching

Employee referral bonus

Career development

Learning opportunities

Wellness program

Corporate discounts

Volunteer program

Company events

Job summary

Birchwood Automotive Group in Winnipeg is seeking a Service Concierge for Jaguar Land Rover Winnipeg. You will warmly welcome customers, listen to their service descriptions, and guide vehicles to the proper service area.

You will coordinate appointment flow and act as the first-level support to service advisors. This role supports the advisors, helps maintain a smooth customer‑facing service experience at our state‑of‑the‑art facility, and contributes to a team‑driven, customer‑focused

Qualifications

• Attention to detail with proven time management and organizational skills.
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• Previous automotive service or sales experience is an asset
• Valid Class 5F driver's license, clean drivers abstract and own transportation to and from work

Responsibilities

• Greet customers and listen to their service needs.
• Prepare and drive the vehicle to the service area.
• Facilitate flow of vehicles to proper appointment time.
• Assist the service advisors as required.

Skills

Attention to detail

Time management

Customer service

Team player

Automotive experience

Job description

Service Concierge

Reporting Relationship: This position reports directly to the Assistant Service Manager.

Job Summary

Birchwood has an exciting opportunity for a Service Concierge at Jaguar Land Rover (JLR). The Service Concierge will work out of the new state-of-the-art facility located adjacent to the Tuxedo business park and close to Kenaston Common retail space.

The Service Concierge welcomes customers, listen to their description of the problems or service needed and prepare and drive the vehicle to the service area. They also facilitate the flow of vehicles to the proper appointment time. They are the first level support to the customer and service advisors and assist the advisors as required.

Qualifications

• High attention to detail with proven time management and organizational skills
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• Previous automotive service or sales experience is an asset
• Valid Class 5F driver's license, clean drivers abstract and own transportation to and from work

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

Jaguar Land Rover Winnipeg

Department

Service

Employment Type

Full Time