SERVICE CONSULTANT

Birchwood Automotive Group; Winnipeg; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

RSP Matching

Career development opportunities

Wellness program

Job summary

Birchwood Automotive Group is seeking a Service Consultant in Winnipeg, Manitoba. The role focuses on scheduling services and repairs, maintaining clear communication with customers, and conveying repair details and ETA with clarity using industry software.

The ideal candidate excels at customer service, thrives in a team environment, and pays attention to detail while managing time and prioritizing tasks. Automotive experience is a plus, with a valid Class 5 license required.

Qualifications

• Customer service experience is preferred.
• Relationship expert with a demonstrated commitment to customer satisfaction.
• Thrive in a collaborative environment where team support is encouraged.
• High attention to detail with proven time management and organizational skills.
• Comfortable leveraging technology for day-to-day functions.
• Previous automotive service or sales experience is an asset.
• Valid Class 5 driver’s license.

Responsibilities

• Schedule services and repairs efficiently and communicate ETA to customers.
• Maintain open and current communication with customers about repairs.
• Explain repairs and estimated times of repair using industry software.
• Provide a customer-centric experience and follow up on service needs.

Skills

Customer service

Relationship building

Team player

Time management

Tech savvy

Automotive experience

Tools

CRM software

Job description

Service Consultant

Reporting Relationship:

This position reports directly to the Service Manager.

Job Summary

The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious and focused on providing a customer‑centric experience.

Qualifications

• Customer Service experience is preferred
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• High attention to detail with proven time management and organizational skills
• Comfortable leveraging technology for most day to day functions
• Previous automotive service or sales experience is an asset
• Valid Class 5 driver’s license

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company‑paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the‑art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

Birchwood Chevrolet Buick GMC

Department

Service

Employment Type

Full Time