Service Champion- Nisku, AB

Kings Energy Services Ltd; Nisku; On-site; CAD 42,000 - 64,000; Full time

Job summary

Kings Energy Services Ltd in Nisku, AB is looking for a Service Champion to support inventory control, scheduling, and documentation across our Canada-wide operations. The role involves paperwork accuracy, coordinating with the shop, and maintaining strong customer relationships.

The position requires attention to detail, basic computer skills, and the ability to work in a fast-paced team environment. Forklift operations and daily responsibilities align with our shop and service delivery needs.

Qualifications

• Experience in inside sales, service writing, shipping and receiving, inventory and administration is preferred.
• High School education or equivalent is required.
• Current forklift certificate and valid driver’s license are advantageous.

Responsibilities

• Coordinate valve scheduling and paperwork with the team.
• Review paperwork for billing accuracy (POs, estimates, quotes, sales orders).
• Build and maintain relationships with internal and external customers.
• Manage paper flow within the shop and ensure data accuracy in the VeeBase system.
• Assign and prioritize customer jobs for valves and ensure proper work order completion.
• Prepare and package submissions and assist with US border processes for cross-border customers.
• Collaborate with Inventory/Purchasing on stock issues and perform quarterly cycle counts.

Skills

Inside sales

Service writing

Shipping & receiving

Inventory management

Administration

Education

High School or equivalent

Tools

Microsoft Office

SalesPad

VeeBase

Great Plains Dynamics

Job description

Service Champion - Nisku, Alberta

Our Nisku branch is excited to be adding to its dynamic, fun and culture-driven team. Kings is currently seeking its next committed team member to fill the role of a Service Champion within our Nisku, AB location. If you are trusting, accountable, committed and a team player we want to hear from you.

Position Summary

The Service Champion will facilitate the transaction between the customer and the company through the successful management of product and service delivery. They will work closely with Operations and Business Development to ensure that policies and procedures are being followed by staff and management where it relates to this position and all its responsibilities. Other aspects of this role will include an inventory control component and may also assist with shipping/receiving, administrative, and clerical obligations.

What Your Responsibilities Will Be

• Work closely with the team for all valve scheduling and paperwork requirements.
• Review and maintain the accuracy and ensure completeness of all paperwork prior to billing (POs, estimates, quotes, sales orders, etc.)
• Build and maintain strong relationships with internal and external customers.
• Create and track the paper flow within the shop.
• Assign and prioritize customer jobs for all valves (call ins, scheduled or sales requested).
• Ensure work orders are filled out in accordance with customer and company requirements.
• Ensure validity of data input and integrity of information is properly recorded in the VeeBase system.
• Handle and manage questions from employees and customers regarding procedures, products, and issues that may arise regarding scheduling and paperwork.
• Adhere to daily, weekly, monthly reporting requirements as established by the VP, Finance.
• Participate in daily toolbox meetings.
• Prepare job packages for Custom Submissions and acceptance at US border crossing for US customers - both incoming and outgoing.
• Ensure parts consumed in service work are accurately reflected on invoice.
• Work and collaborate with Team lead - Inventory/Purchasing to report stock issues.
• Perform quarterly cycle counts of inventory.
• Track, develop, and maintain processes for ensuring accurate inventory management.
• Physically check in all incoming orders and transfer to stock.
• Pull parts and complete paperwork necessary for the shipping department to quickly get needed parts to internal and external customers.
• Operate a forklift following all safety procedures and performing inspections.
• Act as the administrative point of contact between the internal and external clients.
• Additional duties may be defined within the scope of this position.

Your Passion Will Be Sparked By

• Previous experience in inside sales, service writing, shipping and receiving, inventory, administration, etc.
• Basic computer skills; Microsoft Office (Word, PowerPoint, Excel and Outlook), SalesPad, VeeBase, Great Plains Dynamics.
• An ability to work in a fast paced, team environment.
• Having a keen attention to accuracy and detail.
• The ability and willingness to learn and adjust to changing priorities and focus.
• Strong analytical and problem-solving skills.
• A positive and enthusiastic attitude.
• Possessing good communication and organizational skills.

What we are looking for in our next team member:

• Related experience and knowledge
• High School or equivalent educational background
• A current Forklift Certificate.
• A valid driver's license.

Your Working Environment

• Monday to Friday 8:00 AM - 5:00 PM
• Yearly holiday office closures
• Office / Shop Environment (Steel-toed boots required)
• Fast-paced with frequent interruptions - phone calls, emails, internal office flow.
• Frequent remote video communications and training from head office.
• During busy times, overtime maybe expected.

Kings Energy Services serves the Energy Industry and Industrial sectors Canada-wide specializing in sales, distribution, and service of valves, instrumentation & electrical products. It is also a solutions provider to the Oil and Gas Drilling Sector specializing in recertification, machining, and manufacturing. Since 1977 it has offered superior shop and field service through its seven regional locations across Canada.