Service Centre Coordinator

Ernst & Young Advisory Services Sdn Bhd; Montreal (administrative region); On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Total Rewards package

Discretionary bonus program

Medical, prescription drug & dental

Job summary

EY’s Workplace Services Group in Montreal seeks a Service Centre Coordinator to manage daily print production, mail and workplace services in a fast-paced environment. You will handle requests, operate equipment, maintain quality, and support office operations with a focus on service delivery.

The role requires strong communication, attention to detail, and the ability to work collaboratively in a bilingual (French and English) setting.

Qualifications

• Experience in fast-paced service environments.
• Ability to manage multiple requests with accuracy.
• Strong communication and coordination skills.
• Bilingual in French and English is required.

Responsibilities

• Manage incoming service requests across print, mail and workplace services to meet deadlines.
• Prepare files for print production, including printing, binding, cutting and laminating.
• Operate and troubleshoot production equipment while ensuring quality control.
• Sort and distribute mail and courier items, and prepare outgoing shipments.
• Coordinate pickups and explore cost-effective delivery options.
• Provide frontline customer service via walk-ups, email, and requests.

Skills

Attention to detail

Prioritization

Customer service

Communication

Team collaboration

Confidentiality

Reliability

Education

Post-secondary education

Equivalent experience

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Join EY’s Workplace Services Group (WSG) as a Service centre coordinator and help to bring ideas to life through high-quality services.

As a Service Centre Coordinator, you are responsible for the daily execution of print production, mail and courier services, and general workplace support within a fast‑paced, high‑volume environment. This is a hands‑on role requiring you to manage incoming requests, operate equipment, handle physical materials, and deliver responsive, high‑quality service to internal clients.

Your key responsibilities

• Manage and prioritize incoming service requests across print, mail, and workplace services to meet deadlines and service expectations


• Prepare files and complete print production work (printing, binding, cutting, laminating), ensuring accuracy and adherence to branding standards


• Operate and troubleshoot production equipment while maintaining quality control throughout all jobs


• Sort, log, and distribute incoming mail and courier items, and prepare outgoing shipments including packaging and labeling


• Research shipping options and coordinate pickups to ensure cost‑effective and timely delivery


• Provide front‑line customer service (walk‑ups, email, requests), clarifying requirements and communicating updates or delays


• Support office operations including scanning, photocopying, records management, meeting room setup/teardown, and catering coordination


• Provide backup coverage for reception as required


• Monitor and maintain inventory of supplies (print, courier, office), ensuring timely replenishment


• Maintain a clean, safe, and organized service centre environment and follow all safety procedures


• Perform physical tasks such as lifting boxes and standing for extended periods


• Support overtime and additional operational tasks as required

Skills and attributes for success

• Strong attention to detail in a high-volume environment


• Ability to prioritize and execute tasks efficiently


• Hands‑on, proactive, and solution‑oriented approach


• Strong customer service and communication skills


• Ability to build relationships and work collaboratively


• Sound judgment when handling confidential information


• Reliable and adaptable to changing operational demands

To Qualify for the Role, You Must Have

• 1–3 years of experience in a hands‑on operational role (print, mailroom, logistics, or admin support)


• Experience working in a fast‑paced, service‑driven environment


• Ability to manage competing priorities while maintaining accuracy


• Comfortable working with equipment and physical materials


• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role.

Ideally, You’ll Also Have

• Experience in a professional service or corporate environment


• Familiarity with print production workflows and mail/courier operations


• Post‑secondary education or equivalent experience

We are looking for individuals who are execution‑focused, reliable, and comfortable in a hands‑on operational environment. The ideal candidate takes ownership of daily tasks, works efficiently under pressure, and consistently delivers high‑quality service while supporting overall service centre operations.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognised for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well‑being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry


• Learning opportunities to develop new skills and progress your career


• The freedom and flexibility to handle your role in a way that’s right for you

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.