Assistant Director - EY wavespace and CX

Ernst & Young Advisory Services Sdn Bhd; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary bonus program

Medical, prescription drug and dental

Pension plan

Generous vacation and paid personal/du

Learning opportunities

Job summary

EY in Canada is seeking an Assistant Director to lead wavespace experiences and client journeys within our CX practice in Montreal.

You will design and facilitate immersive, design-thinking sessions, drive discovery, synthesize insights, and help craft strategic roadmaps that create value for clients.

Fluency in French and English is required, and you will collaborate with cross‑functional teams to deliver high‑impact engagements and accelerate transformation.

Qualifications

• 5-7 years of management consulting or equivalent business transformation experience.
• Expertise in design thinking tools and methods.
• Fluency in French and English is required; bilingualism is essential.

Responsibilities

• Lead end-to-end EY wavespace experiences and sessions.
• Drive discovery phases to understand clients’ current situation and future vision.
• Design immersive innovation sessions and broker alignment to strategic roadmaps.
• Collaborate with EY account teams to debrief insights and identify opportunities.
• Transform client feedback into actionable insights and recommendations.

Skills

Executive presence

Communication skills

Relationship building

Organization & project management

Critical thinking

Emotional intelligence

Curiosity & adaptability

Digital trend awareness

Client experience focus

Education

MBA or equivalent Master’s degree

Tools

Design thinking tools

Job description

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Assistant Director - EY wavespace and CX

Other locations: Primary Location Only

Date: Sep 11, 2026

Requisition ID: 1744032

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As an Assistant Director, you will play a pivotal role in Canada’s EY wavespace and CX team, working with some of our most forward-thinking clients as they navigate complex business challenges and opportunities. You will work at the forefront of their transformation and AI agendas, helping to shape priorities and influence strategic direction.

Leveraging EY’s design thinking-based wavespace methodology, you will design and facilitate collaborative client sessions that foster alignment, generate innovative ideas, and enable informed strategic decision-making. You will play a key role in high-impact client projects and initiatives, bringing together diverse stakeholders to co-create solutions, shape innovation and transformation agendas, and deliver meaningful, actionable outcomes.

Through the global EY wavespace network, you will tap into leading practices, insights, and capabilities to deliver exceptional and differentiated client experiences. Learn more about EY wavespace here: EY wavespace

In addition, as part of our overarching CX strategy that includes a client listening program, you will have the opportunity to engage directly with senior executives, transforming their feedback into actionable insights that strengthen relationships and drive continuous improvement across client experiences.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Lead end-to-end EY wavespace experiences, including:
• Driving discovery phases to ensure an in depth understanding of clients’ current situation and future vision through interviews and/or review of strategic plans
• Designing, preparing and executing immersive innovation sessions where you will:
  • Partner with clients to co-design the approach for the session
  • Identify and bring forward internal and/or external thought leaders, case studies and examples to inspire new perspectives
  • Synthesize and bring forward relevant insights from client discovery phase
  • Facilitate design-thinking based ideation and prioritization sessions to draw out innovative, value-generating opportunities
  • Build alignment across stakeholders to develop clear, actionable strategic roadmaps and plans
  • Leverage your creative ingenuity and our digital collaboration technologies to create exceptional and unique immersive experiences with our clients
• Collaborating with EY account teams to debrief insights from EY wavespace engagements and client experience activities, helping to identify opportunities for continued value creation
• Support and advance our client experience approach, including:
• Meeting with clients from across industries to capture and synthesize their feedback on their experiences with EY
• Assist in transforming perspectives into actionable insights and recommendations that strengthen relationships, enhance future engagements, and support opportunity development

Skills and attributes for success

• Strong executive presence, with the confidence to engage and present at all levels
• Excellent communication skills (oral and written), with the ability to deliver clear, concise, and impactful messages
• Proven ability to build trusted relationships and collaborate effectively across teams and stakeholders
• Strong organizational and project management skills, with the ability to manage multiple priorities and deliver high-quality outcomes
• Demonstrated critical thinking and problem-solving skills, with the ability to translate complex challenges into practical, actionable solutions
• High emotional intelligence, cultural awareness, and ability to quickly establish credibility with clients and teams
• Curiosity and adaptability, with comfort in navigating ambiguity and continuously learning
• Strong understanding of digital trends and disruptions shaping client business landscapes
• Commitment to delivering exceptional client experiences and coaching high-performing teams

To qualify for the role, you should have:

• 5-7 years of management consulting or equivalent business transformation or corporate strategy experience
• Demonstrated project management skills
• Expertise in design thinking tools and methods
• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

Ideally, you’ll also have

• Interest and comfort in leveraging AI tools to support ideation, research and session delivery
• MBA or equivalent Master’s degree

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.