Service Center & Sales Support Technician (f / m / d)

Freudenberg; Edmonton; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to empower customers through exceptional service. In this role, you will coordinate deliveries, handle customer inquiries, and utilize SAP software for order management. Your attention to detail and organizational skills will be crucial in maintaining quality standards and supporting service center activities. If you thrive in a fast-paced environment and have a knack for problem-solving, this opportunity offers a chance to contribute to a dynamic team while growing your career in a supportive atmosphere.

Qualifications

• 2-5 years of related work experience in customer service.
• Intermediate skills in SAP and Microsoft Office required.

Responsibilities

• Provide customer service via phone, email, and in person.
• Coordinate rush deliveries and maintain documentation traceability.

Skills

SAP Software

Microsoft Office

Effective Communication

Problem Solving

Organizational Skills

Education

High School Diploma

Associate Degree

Tools

SAP

Microsoft Office Suite

Job description

Empowering people, creating technology.

Responsibilities :

• Provide customer service via phone, email, fax, or in person.
• Coordinate rush deliveries with production, tech services, and purchasing.
• Be the point of contact for Customers, Distributors, and Outside Sales Staff.
• Use SAP software to prepare proposals, quotes, and place orders.
• Use SAP software for receiving, shipping, and moving goods.
• Track the status of existing orders and shipments.
• Maintain facility resources and ensure documentation traceability.
• Support the service center activities such as dismantling and cleaning mechanical seals and components, checking for defects, and testing. Identify materials and decide if repair or replacement is needed.
• Produce reports for quotations and repair scope.
• Assemble and package seals for shipment (new and repaired).
• Adhere to EBCA Quality Standards, HSE policies, and development procedures.
• Perform basic machining tasks (manual milling, surface grinding, lapping) as part of seal repair.
• React productively to change and undertake other tasks as assigned.
• Maintain good housekeeping practices, such as 5S.
• Support maintenance activities (equipment, building, layout changes, machine installation).
• Represent the department during external audits (ISO 9001, others).
• Participate in the annual inventory process.
• Contribute to the Quality Management System, including auditing other departments.

Qualifications :

• A high school diploma or equivalent required; an associate degree is preferred.
• 2-5 years of related work experience.
• Intermediate skills in SAP and Microsoft Office (Outlook, Excel, Word).
• Knowledge of mechanical seals is advantageous.
• Basic blueprint reading skills.
• Knowledge of materials (metals, etc.); a technical background is a plus.
• Effective communication skills in English; French is a plus.
• Strong organizational skills.
• Ability to solve practical problems.
• Computer literacy in Word, Excel, Outlook, and database applications.
• Ability to work under pressure, independently, and to undertake site visits to customers.
• Good judgment and professional demeanor required.