Service Center Associate

Stanley Black & Decker Canada Corporation; Vancouver; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Employee product discounts

Stock options

GoodLife Fitness discounts

Safety shoes reimbursement

Job summary

Stanley Black & Decker Canada Corporation in Vancouver is seeking a Service Center Associate to join a dedicated team, reporting to the Branch Manager. You will deliver courteous, knowledgeable service and support warranty programs while coordinating parts orders.

The role offers starting pay $19.00–$22.00 CAD per hour, comprehensive benefits, career growth opportunities, and employee purchase programs for DEWALT, CRAFTSMAN, CUB CADET, STANLEY, and BLACK+DECKER brands.

Qualifications

• Experience in retail sales is an asset.
• Effective communication skills.
• Demonstrate strong sales and organizational skills.
• Ability to complete task in tight time frames.
• Working knowledge of computers, especially in Microsoft Office an asset.
• Ability to lift a minimum of 20lbs.
• Ability to stand for 95% of your workday.
• Ability to comply with operating procedures, work instructions, organizational policies and guidelines.
• Prior shipping/Receiving experience an asset.

Responsibilities

• Ensure courteous, knowledgeable, and efficient service to all customers to maximize customer satisfaction.
• Administer warranty programs.
• Coordinate and follow up with customer parts and tool orders.
• Co-ordinate all processes such as cash controls, returns, warranty, and paper routines to comply with internal audit standards.
• Maintain cleanliness standard.
• General service branch opening and closing responsibilities including cash registers and computers.
• Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager.
• Assist with shipping and receiving within the Branch.
• Maintain relationship with Field Representatives and Territory Managers in order to increase service business.
• Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration.

Skills

Retail sales

Effective communication

Sales & organizational skills

Time management

Microsoft Office

Lift 20lbs

Stand 95% of day

Procedures & policies

Shipping/Receiving experience

Tools

Microsoft Office

Job description

Build Your Career With Us

The What As a Service Center Associate, you will be part of a dedicated team based in Vancouver, British Columbia and reporting to the Branch Manager. If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

What You Get

Competitive compensation, with an anticipated starting rate of $19.00-$22.00/hour, based on your experience, skills, qualifications, and market location. Comprehensive benefits package designed to support the health, well-being, and financial future for you and your family. A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day. Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career. An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands. Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

Why It takes great people to achieve greatness.

People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

What You Will Get To Do

• Ensure courteous, knowledgeable, and efficient service to all customers to maximize customer satisfaction.


• Administer warranty programs.


• Coordinate and follow up with customer parts and tool orders.


• Co-ordinate all processes such as cash controls, returns, warranty, and paper routines to comply with internal audit standards.


• Maintain cleanliness standard.


• General service branch opening and closing responsibilities including cash registers and computers.


• Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager.


• Assist with shipping and receiving within the Branch.


• Maintain relationship with Field Representatives and Territory Managers in order to increase service business.


• Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration.

Who You Are

• Experience in retail sales is an asset


• Effective communication skills


• Demonstrate strong sales and organizational skills


• Ability to complete task in tight time frames


• Working knowledge of computers, especially in Microsoft Office an asset


• Ability to lift a minimum of 20lbs


• Ability to stand for 95% of your workday


• Ability to comply with operating procedures, work instructions, organizational policies and guidelines


• Prior shipping/Receiving experience an asset

What’s more, you’ll get that pride

that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse, and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals, and principles of equity and inclusivity.

If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture: We pride ourselves on an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state‑of‑the‑art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet.

We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.