Service Business Development Coordinator - London Honda

AutoCanada; London; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service Pl

Employee and Family Assistance Program

Paid holiday and flex time for full 0?

Professional development and career成长

Job summary

AutoCanada's London Honda is hiring a Service Business Development Coordinator in London, Ontario. You will handle inbound/outbound inquiries, schedule service appointments, and coordinate with multiple departments to deliver a seamless customer experience.

The role requires strong communication skills, a customer-focused mindset, and experience with CRM software to drive customer retention and sales opportunities.

Qualifications

• Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
• Experience with CRM software to manage customer information and interactions.
• Strong collaborative skills, working well with others across different departments to achieve common goals.

Responsibilities

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing information about products, services, and promotions.
• Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
• Assist the service team by setting appointments for service.
• Regularly follow up with existing and potential customers to ensure satisfaction and continued engagement with the dealership.
• Utilize the dealership’s CRM to track interactions, update information, and follow up on sales opportunities or service reminders.
• Focus on improving customer retention by providing exceptional service and ensuring customers are fully satisfied.
• Work with the sales, service, and management teams to ensure a seamless customer experience and provide updates on interactions and feedback.
• Track and report on key metrics like call volume, appointment scheduling, and lead conversion rates.

Skills

Customer service

Communication

CRM software

Multi-tasking

Team collaboration

Tech savvy

Tools

CRM software

Job description

Position

Service Business Development Coordinator

Dealership

London Honda

Location

London, ON

Classification

Full-Time, Immediate Hire

London Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long‑lasting, trust‑based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast‑paced, non‑stop, and a little unpredictable—and we love it.

Your area of focus.

The Service Business Development Coordinator will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer‑focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.


• Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.


• Assist the service team by setting appointments for service.


• Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.


• Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.


• Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.


• Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.


• Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

What Are The Must-haves…

• Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.


• Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.


• Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.


• Ability to manage multiple tasks and prioritize responsibilities effectively in a fast‑paced environment.


• Experience with CRM software or similar tools to manage customer information and interactions.


• Ability to resolve customer concerns or inquiries in a timely and professional manner.


• Strong collaborative skills, working well with others across different departments to achieve common goals.

The Perks

• Competitive Compensation and Benefits Package


• Employee Vehicle Purchase & Service Plans


• Employee and Family Assistance Programs


• Paid holiday and flex time for full time AutoCanada employees


• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.