Service Associate, Operations

RBC; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

RBC in Toronto is seeking a detail-oriented professional to support Entitlements & Tax Reporting, ensuring accurate processing of dividends, bond interest, and tax reporting for RBC clients. You will oversee payments, settlement of entitlements, and reconciliation tasks while coordinating with internal and external partners.

The role emphasizes strong teamwork, problem solving, time management, and client service focus, with expectations to apply advanced Excel skills and CSC certification where

Qualifications

• Strong team building and collaboration skills.
• Problem solving and initiative.
• Excellent organizational and time management abilities.
• Strong communication and client service orientation.

Responsibilities

• Oversee entitlement-related operations and ensure accurate dividend payments.
• Coordinate with internal/external parties and maintain relationships.
• Reconcile ledger balances and due-bill adjustments.
• Utilize internal applications to support entitlement processing.
• Ensure timely processing of dividends and tax reporting for RBC clients.

Skills

Team Building

Problem Solving

Time Management

Communication

Client Service

Education

CSC Certification

Tools

Excel

Word

Job description

Job Description

What is the opportunity?

Support Entitlements & Tax Reporting Team in the facilitation & maintenance of accurate and timely processing of Dividends, Bond Interest and tax reporting for all 2 million + RBC clients on our book of record.

What will you do?

• Oversight of Cash Dividend payments and processing guidelines
• Settlement of entitlements due to external parties
• Reconciliation of ledger balances, due-bill adjustments, etc.
• Utilize various internal applications and resources to carry out entitlement related operations
• Coordinate with internal and external parties, maintain great working relationships

Must Have

• Strong Team Building skills
• Problem solving skills and willingness to take initiative
• Excellent organizational and time management skills
• Strong communication skills
• High client service focus

Nice to Have

• Advanced proficiency in the Microsoft Office Suite, with expert-level capabilities in Excel (pivot tables, VLOOKUP, macros) and Word (track changes, complex formatting).
• Completion of CSC.
• Experience in similar operational role related to corporate action and entitlement activities.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-14

Application Deadline:

2026-09-28

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.