Service Associate - Engineering

Shangri-La Group; Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits

Colleague stay/travel perks

Structured learning and development

Job summary

Shangri-La Toronto is seeking a Service Associate – Engineering to uphold the highest level of maintenance and hospitality. You will assist the Assistant Manager, Engineering Administration, ensuring guestrooms, equipment and public areas stay in top condition.

Applicants should have at least 2 years in a similar role with HVAC, electrical, mechanical and plumbing knowledge, and be able to work nights, weekends, and holidays.

Qualifications

• Strong knowledge of Shangri-La service standards and policies.
• Excellent organization and attention to detail.
• Fluent in English (verbal and written).
• Ability to prioritize, multi-task and resolve problems creatively.
• Experience in a similar international hotel brand is preferred.
• HVAC, electrical, mechanical, plumbing practices and pool maintenance understanding.

Responsibilities

• Provide technical expertise in hotel engineering and facility maintenance.
• Maintain guest rooms, public and heart of house areas in working order.
• Respond to maintenance requests promptly and efficiently.
• Support energy conservation and preventive maintenance programs.
• Collaborate with engineers and colleagues across departments.

Skills

Highly Organized

Operational Expertise

Communication

Decision Making

Emotional Maturity

Ethical Conduct

Technology Proficiency

Flexible Schedule

Education

Engineering academic attainment

Tools

Hotel systems

Job description

Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.

Shangri-La Toronto

Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.

As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.

As a Service Associate – Engineering, with creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by assisting the Assistant Manager, Engineering Administration and ensuring the highest-level maintenance and working order of guestrooms, equipment, public and heart of house areas; maximizing the balance between Colleague, Guest and Owner satisfaction.

Key Responsibilities

• Demonstrates a high level of integrity, provides a 5-Star experience for Guests and sets a positive example for Colleagues in providing true Shangri-La hospitality from the heart.
• Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
• Provide technical expertise and competence in areas of hotel engineering/facility/building maintenance.
• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance and issues of concern in a prompt, proactive manner as appropriate.
• Assist in energy conservation and preventative maintenance programs.
• Prioritize and respond to all guest and internal maintenance requests in timely and efficient manner.
• Assist Engineers and Colleagues in other departments as requested.
• Respect environmental guidelines.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Undertake other ad hoc related responsibilities, as required.

About You

• Highly Organized – Exceptional attention to detail and organizational skills.
• Operational Expertise – Demonstrates strong knowledge of Shangri-La service deliverables, Shangri-La Toronto service standards, programs, policies and procedures.
• Communication – 100% English language (verbal and written) proficiency.
• Decision Making and Problem Solving – Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional Maturity – Internally proud, outwardly gracious and humble.
• Ethical and Professional Conduct – Fulfill responsibilities with highest integrity.
• Technology Proficiency–Fully competent in all systems & tools used within hotel.
• Minimum 2 years previous work experience in a similar capacity within an international world-class hotel brand.
• Engineering academic attainment – Building Operator Certificate, proficiency in HVAC, electrical, mechanical, plumbing practices and pool maintenance.
• Flexibility in schedule and availability to work nights, weekdays, weekends, and/or holidays is required.
• Must be eligible to work in Canada.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.