Engineering Service Associate: Elevate Guest Experience

Shangri-La Group; Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits

Colleague stay/travel perks

Structured learning and development

Job summary

Shangri-La Toronto is seeking a Service Associate – Engineering to uphold the highest level of maintenance and hospitality. You will assist the Assistant Manager, Engineering Administration, ensuring guestrooms, equipment and public areas stay in top condition.

Applicants should have at least 2 years in a similar role with HVAC, electrical, mechanical and plumbing knowledge, and be able to work nights, weekends, and holidays.

Qualifications

• Strong knowledge of Shangri-La service standards and policies.
• Excellent organization and attention to detail.
• Fluent in English (verbal and written).
• Ability to prioritize, multi-task and resolve problems creatively.
• Experience in a similar international hotel brand is preferred.
• HVAC, electrical, mechanical, plumbing practices and pool maintenance understanding.

Responsibilities

• Provide technical expertise in hotel engineering and facility maintenance.
• Maintain guest rooms, public and heart of house areas in working order.
• Respond to maintenance requests promptly and efficiently.
• Support energy conservation and preventive maintenance programs.
• Collaborate with engineers and colleagues across departments.

Skills

Highly Organized

Operational Expertise

Communication

Decision Making

Emotional Maturity

Ethical Conduct

Technology Proficiency

Flexible Schedule

Education

Engineering academic attainment

Tools

Hotel systems

Job description

Shangri-La Toronto is seeking a Service Associate – Engineering to uphold the highest level of maintenance and hospitality. You will assist the Assistant Manager, Engineering Administration, ensuring guestrooms, equipment and public areas stay in top condition.

Applicants should have at least 2 years in a similar role with HVAC, electrical, mechanical and plumbing knowledge, and be able to work nights, weekends, and holidays.