Service and Return Desk Associate

Rona; Regina; On-site; CAD 19,000 - 23,000; Full time

Benefits offered by this job

Inclusive working environment

Employee discounts

Annual salary review

Health insurance (where applicable)

Job summary

RONA is seeking a friendly team member to join our service and returns group. You will greet customers, process exchanges and returns, and help maintain smooth store operations. You’ll balance cash at the end of shifts and support rental paperwork as needed.

Candidates with cashier or customer service experience will thrive in a fast-paced, in-store role that emphasizes accuracy, communication, and teamwork in a community-focused home improvement setting.

Qualifications

• Experience in cashiering or customer service is preferred.
• Able to handle cash and operate cash register.
• Excellent communication and teamwork skills.

Responsibilities

• Greet customers and ensure a positive experience.
• Process exchanges and returns per policy.
• Prepare and balance cash reports at shift end.
• Coordinate paperwork for rentals and follow up.
• Stay aware of promotions and flyers.
• Ensure cashiers have necessary supplies and forms.
• Follow loss prevention and health & safety procedures.
• Support store operations as needed.

Skills

Strong communication

Cashier experience

Customer service

Tools

POS system

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our service and returns team! Welcome our customers! Turn every interaction into a positive experience with your communication skills and commitment to great service. Your talents will be key and contribute to the success of our store.

Your role:

• Greet customers warmly and ensure a good customer experience
• Exchange or return merchandise according to company’s policy
• Produce and balance the cash report at the end of each shift
• Prepare paperwork for rental vehicles and follow up
• Be aware of current promotions and flyers
• Ensure each cashier has the necessary items to accomplish their tasks (cash register tape, credit cards application forms, bags etc.)
• Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• Strong communications skills
• Cashier and customer service experience would be an asset

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.