Customer service associate

Rona; Saint-Bruno-de-Montarville; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

GreenShield+ telemedicine

Advancement opportunities

Community involvement

Ongoing training

Student incentive program

Job summary

RONA is seeking a customer service team member to greet customers, assist with loading products, and help maintain a smooth store operation in a welcoming environment. You will support the checkout team, manage carts, and stay informed about promotions to enhance the customer experience.

Join a team that values safety, training, and community involvement, with opportunities for advancement and employee discounts as part of a comprehensive benefits program.

Qualifications

• Experience in customer-facing retail environment is preferred.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Greet customers and ensure a positive experience.
• Assist customers in loading products into carts or vehicles.
• Bring and collect carts for customers in the parking lot.
• Support returns desk by returning merchandise to the proper departments.
• Stay informed of promotions and store flyers.
• Follow loss prevention and health & safety policies.

Skills

Customer service

Independence

Fast-paced environment

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

Your role:

• Greet customers and ensure a good customer experience
• Assist customers in loading products in their cart or vehicle
• Bring carts for customers who need assistance and collect carts in the parking lot
• Assist the customer service and checkout teamsReturn all merchandise left at the returns desk to the appropriate departments
• Stay informed of promotions and flyers
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.