Service and Aftermarket Sales Coordinator

Apex Industries; Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Apex Industries seeks a Service and Aftermarket Sales Coordinator to join their Overhead Door team in Moncton. The successful candidate will manage customer inquiries, coordinate services, and ensure exceptional client relations while maintaining detailed records. This role requires strong organizational and communication skills, with a focus on customer service.

Benefits

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Qualifications

• Experience in the construction industry is an asset.
• Ability to learn new computer skills quickly.
• Detail-oriented with strong teamwork values.

Responsibilities

• Direct incoming calls and inquiries from customers.
• Schedule services and promote product offerings.
• Prepare reports and maintain customer records.

Skills

Organizational skills

Communication abilities

Attention to detail

Education

Construction industry courses or industry work experience

Keyboarding skills

Syspro ERP experience

Job description

APEX is currently accepting applications for a Service and Aftermarket Sales Coordinator to join our Door Opening Solutions Group – Overhead Door team. Reporting to the Group Manager, this position requires strong organizational skills, excellent communication abilities, strong attention to detail, and a commitment to providing exceptional service to our clients.

Duties

• Direct incoming calls, emails, and in-person inquiries from overhead door customers that require service / sales.
• Work with the customer to understand their need and schedule the appropriate service.
• Promote all overhead door, dock leveler, roll-up door, and other product offerings, services, and quote accurate pricing.
• Enter detailed information in a service work order that allows the Operations Supervisor to match the best qualified technician to the customer’s need.
• Act as a liaison between customers and the operations team, gather the necessary information and respond appropriately.
• Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases.
• Provide general information to internal and external customers.
• Represent the company in a professional manner with great customer service and communication skills.
• Recognize and communicate areas to improve.

Requirements

• Construction industry courses or industry work experience would be considered an asset.
• Hands-on training approach “learning by doing”.
• Keyboarding skills and the ability to learn new computer skills.
• Syspro ERP experience would be considered an asset.
• Strong organization skills and teamwork values.
• Very detailed oriented.
• Ability to work unsupervised.
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

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Service Coordinator • Moncton New Brunswick