Service Advisor -Volkswagen Saskatoon

FFUN Group; Saskatoon; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Retirement savings plan

Employee discounts

Training & development

Gym memberships

Health & dental

Giving back

Job summary

FFUN Group's Volkswagen Saskatoon location is seeking a motivated, customer-focused Service Advisor to join our fast-paced shop. You will be the link between customers and technicians, scheduling service, explaining needs, and ensuring every visit runs smoothly from start to finish.

With a commitment to performance and growth, we offer competitive pay with bonuses, benefits, retirement savings, employee discounts, and ongoing training.

Qualifications

• Customer-service experience is a plus
• Organizational skills with attention to detail
• Tech-savvy with CRM/DMS systems and tablets

Responsibilities

• Welcoming customers and performing vehicle walkarounds
• Scheduling service, maintenance, and recall appointments
• Communicating service needs in a clear, customer-friendly way
• Advising on required/recommended services with confidence
• Updating customers and managing expectations throughout the process
• Reviewing work orders and explaining results to customers

Job description

Service Advisor - Volkswagen Saskatoon

Permanent Full Time

Turn Great Service into a Career You’ll Be Proud Of - Volkswagen Saskatoon

Do you thrive in a fast-paced environment, enjoy working with people, and take pride in getting the details right?

At Volkswagen Saskatoon, we’re looking for a driven, customer-focused Service Advisor to join our team. This is more than just a job—it’s an opportunity to build a career with a respected brand that values performance, growth, and doing things the right way.

In this role, you’re the connection between our customers and the shop. You’ll build trust, communicate clearly, and ensure every service visit runs smoothly from start to finish.

When you succeed, customers keep coming back, the shop stays productive, and the entire team wins.

What you’ll be doing:

• Welcoming customers and performing thorough vehicle walkarounds
• Scheduling service, maintenance, and recall appointments efficiently
• Communicating technical service needs in a customer-friendly way
• Advising on required/recommended services with confidence and clarity
• Updating customers throughout the process and managing expectations
• Reviewing work orders, explaining results, and ensuring satisfaction

What we’re looking for:

• Experience in automotive service advising is a plus, but not required
• A proven background in fast-paced customer service or sales
• Tech-savvy mindset—CRM, DMS, tablets, and digital tools are your jam
• Sharp organizational skills with attention to detail under pressure
• Positive energy and a drive to exceed customer expectations
• Valid Saskatchewan Class 5 Driver’s License

Why FFUN:

• Competitive pay structure plus bonuses
• Group Retirement Savings Plan - Employer-Employee matched contributions because we care about your future financial security
• Employee Discounts – Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
• Training & Development– Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
• Corporate Gym Membership Rates - Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
• Health & Dental– Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
• Giving Back– From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.

What it's really like to work here.

The FFUN Group is Canada's fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favourite brands of automotive and recreational vehicles.

At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun, at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training and an amazing culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth

At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team at [e-mail].